Manager, Technical Services – Central Shops

Universal Orlando•Orlando, FL

About The Position

Responsible for the safety, operation and repairs to rides and back of house equipment. Manage, Weld Shop, Fiberglass Shop, Paint Shop, Machine Shop, Sheet Metal Shop, and Hydraulic Shop. Ensure customer satisfaction on all delivered products. Manage work process to establish and maintain efficient work flow. Plan and schedule all work and develop processes. Ensure servicing and repairs are compliant with all governing bodies. Additional responsibilities include financial, TSAT, RCM, safety training and development of team they support.

Requirements

High school degree or GED is required.
7 to 10 years of them park maintenance and supervisory experience; or equivalent combination of education and experience.
NAARSO (National Association of Amusement Ride Safety Officials) inspector certification level 2 required.

Nice To Haves

Associate’s degree (AA) is preferred.
Bachelor’s degree is preferred.

Responsibilities

Manages 1st, 2nd and 3rd shift supervisors and technicians in daily activities of the Weld, Fiberglass, Paint, Machine, and Hydraulic shops. Monitors the labor and purchasing budget while maintaining proper equipment and supply levels for the division.
Work closely with Engineering and QC to ensure all fabrication and repair procedures are in compliance with all applicable requirements. Manages and approves ECN and DCN process for area of responsibility.
Manages and assists special projects as assigned from start through completion. Duties to include performing business gap analysis, requirement evaluations, design and development of project plans, cost estimating and tracking, production of documentation and deliverables, coordination and implementation of applications or solutions.
Manages discretionary and work order back log for machine shop, weld shop, paint shop, hydraulic shop, and special projects. Ensure work is completed when requested. Interface with all other departments across UO to ensure customer satisfaction on products delivered.
Financial responsibility. Ensure shops are kept on budget and overtime is kept to a minimum. Routinely and regulary manage capital requests and execution of approved capital projects. Make sure all capital needs are input into the system and priority reviewed regularly.
TSAT, employee safety, training and EHS compliance are always the highest priority. Make sure the teams are working within compliance and are current on training on all proper safety compliance and regulations. Make sure all team members are always up to date on their safety training.
Support growth and development of your team and ensure all of the team is properly trained for all work activities and proper managing of team members. Work hand in hand with all the departments within UO.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.