Manager, Technical Programs Data & Automation

PayPal•San Jose, CA

22h•Hybrid

About The Position

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. We are seeking a technically fluent program manager with a strong product mindset to join our Tech Strategy, Planning, & Enablement team. This role owns the product vision, requirements, and execution roadmap for the tools and capabilities that power how PayPal's Technology organization plans and operates. The right candidate thinks in systems, translates stakeholder needs into clear requirements, and has the relevant technical depth to work credibly alongside engineers and independently with data. The position is highly visible across senior executives within the global Technology organization and PayPal leadership more broadly.

Requirements

5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Proven track record of managing complex programs within an engineering environment.
At least 5 years of product management experience, preferably in a tooling, platform scope for engineering operations, or operational context
Technical fluency — comfortable reading and writing basic SQL and Python scripts, working with APIs, and holding substantive technical conversations with engineers
Experience using data to inform product decisions; proficiency with dashboarding or analytics tools is a plus
Familiarity with Jira; experience with Jira administration or data governance is preferred
Strong written and verbal communication skills — able to translate complex operational needs into clear requirements and present findings to senior stakeholders
Demonstrated ability to manage a backlog, run agile ceremonies, and drive execution without direct engineering authority
Comfort operating in ambiguous, fast-moving environments where the roadmap is defined by the person in the role

Responsibilities

Develop and manage program plans, including timelines, milestones, deliverables, and procurement activities.
Coordinate activities across multiple projects to ensure alignment with program objectives.
Monitor program performance and implement corrective actions as needed.
Communicate program status to stakeholders and executive leadership.
Manage program budgets and financials.
Facilitate cross-functional collaboration and resolve conflicts.
Ensure adherence to engineering standards and best practices.
Define and own the execution of the roadmap for tooling and automation capabilities, ensuring roadmap is prioritized by business impact
Translate planning and operational pain points into clear, actionable product requirements for engineering partners
Use data to build and test hypotheses about what to build next, ensuring decisions are evidence-based
Drive adoption of Enablement tools and capabilities across PayPal's Product, Program, and Engineering organizations
Serve as the connective tissue between Enablement's strategic goals and the engineers who build them
Gather insights from stakeholders across Product, Program, and Engineering to inform product requirements
Define and maintain a prioritized product backlog, balancing new capabilities with improvements to existing tools
Analyze data, usage patterns, and stakeholder feedback to support data-driven prioritization decisions
Monitor tool adoption and operational performance, using findings to refine the product direction
Lead sprint planning, standups, and retrospectives to drive execution with engineering partners
Write clear requirements and acceptance criteria; partner with engineers to ensure successful delivery
Triage and drive resolution of tooling issues and blockers in collaboration with technical teams
Manage product help channels; serve as first point of contact for product questions
Lead office hours and change management activities to drive adoption of new capabilities
Partner with technical teams to align on data governance and tooling backlog prioritization