The Technical Operations Manager leads the day-to-day execution of IT operational support across the organization. This role oversees the TechOps team’s performance, ensuring reliable, secure, and responsive technology services for all employees. Core responsibilities include ownership of incident management, change management governance, desktop and VDI operations, and enterprise technical support. The tech ops manager is accountable for ensuring timely ticket resolution, high-quality communication, and strong adherence to operational processes and SLAs. This role maintains accurate asset inventory and champions continuous improvements across IT systems, SOPs, and tooling to enhance service delivery, user experience, and operational efficiency.