Manager, Technical Entertainment (Show Control) – Universal Epic Universe
About The Position
The Manager, Technical Entertainment (Show Control) is responsible for managing the technical aspects of all entertainment venues within an assigned park or event productions, ensuring show quality and a positive guest experience. This role involves the day-to-day technical operation and quality assurance of all entertainment venues, including the management of employees across various technical entertainment disciplines such as rigging, staging, lighting, audio, scenic, FX, and pyro. The manager is responsible for effective communication regarding entertainment operations to both internal and external parties, as well as appropriate technical staffing, including interviewing, selecting candidates, and monitoring scheduling. This position works in conjunction with the Director and Assistant Director of Entertainment to develop and implement strategic plans for enhancing and improving entertainment venues, including Special Events like Mardi Gras, Halloween Horror Nights, and Grinchmas. The manager provides guidance and support to Entertainment Supervisors on operational and employee relations issues and ensures that all Technical Entertainment employees attend mandatory training and are encouraged to pursue educational opportunities to enhance job performance. Additionally, the role requires active participation in Environmental, Health & Safety responsibilities by adhering to established UO policies, procedures, training, and team member involvement activities, and performing other assigned duties.
Requirements
- Associate's degree (AA) or equivalent from two-year college or technical school.
- 3-5 years’ experience within the professional entertainment or theme park industry.
Nice To Haves
- Bachelor’s degree from a four-year college or university in related field.
- 5-7 years in management or supervisory position.
Responsibilities
- Manages the technical aspects of all entertainment venues within an assigned park or event productions, to ensure show quality and a positive guest experience.
- Responsible for managing the day to day technical operation and quality assurance of all entertainment venues within the assigned park including the management of all employees in each technical entertainment discipline, including rigging, staging, lighting, audio, scenic, FX, and pyro.
- Responsible for effectively communicating necessary information which pertains to the entertainment operation of the assigned park to necessary parties outside the Entertainment Department as well as upper management and employees within the Entertainment Department.
- Responsible for the appropriate technical staffing of all entertainment venues within the assigned park including interviewing and selecting candidates as well as monitoring all scheduling to ensure proper technical operation.
- Works in conjunction with the Director and Assistant Director of Entertainment in developing and implementing the strategic plan for the enhancement and improvement of all entertainment venues within the assigned park, including Special Events such as Mardi Gras, Halloween Horror Nights, and Grinchmas.
- Provides guidance and support to Entertainment Supervisors within the assigned park both with operational and employee relations issues.
- Ensures that all Technical Entertainment employees within the assigned park attend all necessary mandatory training classes as well as plays an instrumental role in encouraging employees to take advantage of educational opportunities which will enhance and improve their job performance.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
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What This Job Offers
Career Level
Manager
Education Level
Associate degree
