Manager, Technical Documentation

Snowflake • Bellevue, WA

73d • $150,000 - $230,000 • Hybrid

About The Position

Snowflake Documentation is currently seeking a Senior Documentation Manager to support a dynamic group of technical writers that are responsible for maintaining high-quality and accurate documentation for internal developer productivity tools and frameworks at Snowflake. In this role, you will collaborate closely with technical writers, engineering teams, and product managers to define and scope content deliverables, establish priorities, and ensure the delivery of a top-tier content experience. As a manager, you will also be hands-on with developing content and content programs to support the team and improve technical documentation quality.

Requirements

• 5+ years of experience hiring and managing technical writers of all levels.
• 10+ years creating technical product documentation.
• A bachelor's degree in a relevant field such as technical writing, communications, computer science, engineering, or a related discipline.
• A solid understanding of devops concepts and tools (for example, CI/CD workflows, build tools, etc.).
• Familiarity with software development methodologies, APIs, programming languages, version control systems, and content management systems.
• Strong leadership abilities, including communication, decision-making, and conflict-resolution skills, are crucial for success in this role.
• Experience in guiding professional development, providing constructive feedback, and helping team members grow their skills and careers is highly valued.
• Expert knowledge of the content development lifecycle.

Nice To Haves

• Experience with Git and Markdown based authoring.
• Experience with different programming languages (for example, Java, C++, Go), including the ability to read and write sample code or code snippets.
• Experience writing for an internal developer audience.
• Experience building and driving adoption of internal programs.

Responsibilities

• Hire, lead, and cultivate a high-performing team of Technical Writers, fostering their professional growth and development.
• Strategize and implement content strategies and information architectures to enhance customer satisfaction and usability.
• Collaborate with cross-functional teams, such as engineering, product management, and data science to drive and evaluate content initiatives.
• Spearhead content enhancement projects, and establish team and collective objectives to elevate content quality.
• Identify and implement process efficiencies to streamline documentation workflows.
• Proactively identify opportunities to enhance internal developer productivity through documentation.
• Monitor internal customer feedback, determine areas for content improvement, and track key metrics to evaluate documentation effectiveness.
• Track content and establish processes for updating documentation to keep it relevant and up to date.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan.
• Flexible spending & health savings account.
• At least 12 paid holidays.
• Paid time off.
• Parental leave.
• Employee assistance program.
• Participation in Snowflake's bonus and equity plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees