Manager, Technical Design Authority

GTT Communications • Sofia, TX

69d

About The Position

GTT is a leading global provider of secure cloud networking solutions for multinational organizations. We design and deliver solutions that leverage advanced cloud, networking and security technologies. We complement our solutions with a suite of professional services and exceptional sales and support teams in local markets around the world. We serve thousands of national and multinational companies with a portfolio that includes SD-WAN, security, Internet, voice and other connectivity options. Our services are uniquely enabled by our top-ranked, global, Tier 1 IP backbone, which spans more than 260 cities on six continents. The company culture is built on a customer-first service experience reinforced by our commitment to operational excellence and continuous improvement in our business, environmental, social and governance practices. For more information, visit gtt.net.

Requirements

• 5+ years' experience managing technical resources to meet critical project deliverables in fast-paced and dynamic work environment.
• Evidence of ability to manage interactions with Clients, Vendors, Partners and other internal GTT departments.
• Excellent matrix management and ability to build strong cross-departmental relationships.
• Multi-platform design, implementation and support experience.
• Demonstrated expertise with SD-WAN, security and voice services.
• Multi-protocol data network support experience with a strong knowledge of routing and switching.
• Operative knowledge of the ensuing communication technologies: VPN technologies (SD-WAN, MPLS, IPSec, GRE, TLS), SDN and NFV technologies, Wireless Technologies (802.11).

Nice To Haves

• A Bachelor's degree, or higher, or significant experience from a telecoms background.
• ITIL qualifications desirable.
• Industry standard Network & Security Certifications (Managed Data & Security focused on present-day technologies).

Responsibilities

• Ensuring all technical commitments made during the sales process are credible, valid and delivered by the Global Service Delivery teams.
• Manage a TDA engineer team that will be committed and be able to handle the same role than the team to delivering on the goals of the clients and GTTs Credo.
• Minimize GTT's commercial risk and exposure on all projects.
• Ensure that TDA team effectively manage technical change, scope creep, risk management and all other aspects required to deliver successful technical outcomes.
• Liaise with clients and ensure deliverables are met throughout the project lifecycle.
• By exception work support the Solution team community to provide support to explain technical aspects of service delivery elements, allowing bids to be responded to at the level of detail needed.
• Ensure that the TDA engineers under its responsibility will demonstrate and share the values of proactivity, reliability, flexibility, positive attitude, time management and time reporting.
• Minimize GU's commercial and legal risk and exposure to all technical aspects of projects during the sales phase.
• Ensure that the TDA engineers knows and respect the process and provide at all levels a professional and respectful communication to the clients as well as the internal GTT team members.
• Point of escalation for TDA taking ownership and being accountable.
• Maintain product-specific knowledge and minimize skills gap via knowledge sharing and training.

Benefits

• Business travel to participate in customer meetings.
• Flexibility of working hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees