Manager Technical Consultants

Ecolab Inc.•Naperville, IL

24d•Remote

About The Position

Nalco Water, an Ecolab Company, is seeking a Technical Consulting Manager to join our Global High Tech Division, supporting cooling and HVAC applications, including liquid cooling, direct to chip cooling, traditional and air cooling, and closed loops for the Data Center industry. Our team of Industry Technical Consultants plays a crucial role in supporting business growth, driving innovation, and transferring knowledge to ensure the success of our programs and clients' operation. As a Technical Consulting Manager, you will be responsible for managing a team of technical consultants, troubleshooting and solving complex customer problems, training technical audiences, identifying gaps in water treatment applications, recommending operational efficiency improvements for our clients' utility systems, and validating new innovative technologies. You will also support our technical Field Sales and Corporate Account Managers in making technical-related customer calls. What's in it for You: The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, efficient operations and healthy environments The ability to make an impact with a company that is passionate about your career development Paid industry certification and continuous learning opportunities Enjoy a flexible, independent work environment Comprehensive benefits package starting day 1 of employment - medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!

Requirements

Bachelor's degree in engineering (Mechanical, Chemical, Industrial, etc), Life Sciences (Biology, Chemistry, etc) or other technical field
Minimum of 10+ years of experience in successful project implementation, engineering, technical sales, or field sales support experience in technical industries such as Microelectronics, Data Centers, Pharmaceuticals, Life Sciences, etc
Technical knowledge of data center facilities operations, or other highly technical field such as pharmaceuticals, chemical manufacturing or semiconductors
Strong technical understanding of HVAC utility systems: condenser water, facility water, technical cooling loops, liquid cooling, chilled water, process cooling water
Strong communication and presentation skills for this customer facing role
Problem solving mindset and familiar with various root cause analysis methods
Naturally curious, accelerated speed of understanding, desire to teach and educate others
Must have a valid Driver's License and acceptable Motor Vehicle Record
Ability to travel within geographic territory, ability to travel overnight for business, ability to travel globally for technical training, customer seminars and other business needs
No immigration sponsorship offered for this role

Nice To Haves

Professional Engineer
Prior leadership experience managing and developing technical teams
Design or Operational experience for Microelectronics & Data Center utility systems including, but not limited to: cooling, heating, pretreatment, scrubbers, makeup air handlers, chillers, plate and frame heat exchangers, primary wastewater treatment, secondary wastewater treatment, reclaim or ZLD
Excellent team orientation, proactivity and sense of urgency in supporting business growth and market leadership through differentiated technology and expertise
Self-motivated, pro-active, result-oriented professional
Recognized as an expert in industry or technology focus
Ability to understand a total plant approach to water

Responsibilities

Manages a team of technical consultants, overseeing performance, field deployment, training and professional development
Sets expectations, guides and coaches direct reports for performance accountability, execution of knowledge transfer, learning development, and facilitate or support organizational initiatives
Leads the vision and strategy for knowledge and learning initiatives; engages, motivates and inspires the knowledge community to actively participate and contribute
Strategically articulate, merchandise, and quantify Total Value Delivered to build customer business case, expand revenue opportunities, and gain alignment for internal resources to deliver measurable business impact
Partner with customers to understand their technology requirements, recommend solutions, and provide training and support to ensure proper use of implemented systems.
Collaborate with field sales and corporate account teams to support strategic technical sales calls and presentations for specific industry, product or market applications.
Lead problem solving efforts by utilizing various root cause analysis methodologies in a customer facing environment
Identify and validate the feasibility of operational efficiency improvement projects for specific application or utility system; this can include HVAC systems, wastewater, ultrapure water systems, pretreatment and/or exhaust
Quantify and communicate total cost of operations savings for efficiency improvement projects in a documented report
Conduct, lead or support best practice gap analysis to ensure optimal system performance and customer satisfaction; ensures BPGA consistency across technical teams and industries
Collaborate with R&D and Marketing on Innovation projects, from ideation to launch, by completing Phase Gate milestones such as refining value propositions, defining operational savings, creating technical documentation, educating internal and external stakeholders, writing case studies to document innovation success
Organize or lead innovation pilot applications, technical trials and market trials; summarize trial findings into case studies and marketing collateral
Research, identify, evaluate and define market and product application opportunities within a specific industry, for specific customers or groups of customers
Create, manage and sustain comprehensive knowledge resources tailored for both associates and customers.
Organize and facilitate training for associates and customers, sharing your specialized knowledge to foster skill development and proficiency.
Represents Ecolab in various industry consortia efforts as a technical expert for specific industry, product or market application; participates in Industry Conferences, round tables or webinars to promote Ecolab's value generation for customers
Provides advanced business insight based on observations of customer needs that may result in new innovation, partnership or acquisition opportunities
Manage a team of technical consultants supporting the Data Center industry
Consult and develop solutions to support customers in meeting their corporate ESG goals