Manager, Technical Alignment

IT Solutions Consulting•Kansas City, MO

1d•Hybrid

About The Position

The Manager of Technology Alignment Engineering (TAE) leads a team of TAEs responsible for aligning client IT environments with organizational standards to drive proactive service delivery and reduce reactive support. This leadership role ensures the successful execution of the TAE practice by overseeing technical alignment operations, developing standards, and collaborating with CMO, Strategic Advisors, and other service delivery teams to deliver measurable client outcomes.

Requirements

5+ years of experience in IT service delivery, technical consulting, or systems engineering.
2+ years of experience managing technical teams or service delivery functions.
Strong understanding of IT infrastructure, cloud services, and compliance frameworks.
Proven ability to lead cross-functional teams and drive process improvement.
Experience with PSA and RMM tools (e.g., Propel, ConnectWise, Kaseya) is preferred.

Nice To Haves

Strategic thinker with a passion for operational excellence.
Strong interpersonal and communication skills.
Ability to manage multiple priorities and client relationships.
Comfortable working in a fast-paced, evolving environment.

Responsibilities

Team Leadership & Development Lead, mentor, and manage a team of TAEs, ensuring consistent execution of alignment processes and client engagement strategies. Set performance goals and conduct regular evaluations to ensure alignment with organizational objectives. Foster a culture of continuous improvement, technical excellence, and client-centric service.
Standards & Alignment Oversight Oversee the development, maintenance, and evolution of the Standards Library in collaboration with the Standards Committee. Ensure TAEs conduct regular onsite alignment visits (where applicable) and assessments in accordance with client needs and organizational guidelines. Monitor alignment metrics, review completion rates, and ensure timely delivery of actionable insights to Strategic Advisors.
Strategic Collaboration Partner with Strategic Advisors to ensure technical findings from TAEs are translated into strategic business recommendations. Coordinate with Proactive Services, Service Desk, and Professional Services to resolve misalignments and implement improvements. Participate in executive-level planning to evolve the Technology Success Practice and improve client outcomes.
Operational Excellence Establish and enforce best practices for scheduling, documentation, and client communication across the TAE team. Ensure TAEs maintain deep technical knowledge of client environments and vendor relationships. Drive consistency in service delivery by institutionalizing knowledge and reducing reliance on tribal knowledge.
Client Experience & Quality Assurance Ensure TAEs build and maintain strong technical relationships with client contacts. Review client feedback and alignment reports to identify trends, risks, and opportunities for improvement. Champion the importance of proactive service and technical alignment in delivering world-class client experiences.