Manager, Technical Accounts

LogicGate-posted 3 months ago
$110,000 - $135,000/Yr
Full-time • Manager
101-250 employees
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We are looking for a Manager, Technical Accounts to lead our growing Technical Account Management (TAM) team. This role is ideal for a GRC and SaaS-savvy people leader who thrives at the intersection of customer advocacy, technical expertise, and scalable program design. You’ll oversee a team of Technical Account Managers who serve as trusted advisors to our most complex customers, while also shaping and maturing LogicGate’s TAM program for long-term success. This is a highly cross-functional role that will partner closely with Professional Services, Implementation, Customer Success, Sales, Marketing and Product teams to ensure our customers achieve measurable outcomes with Risk Cloud.

  • Lead a team of Technical Account Managers, coaching to high performance, technical excellence and customer-first mindsets.
  • Support and coach TAMs on customer strategy, helping them develop account plans that align customer goals with LogicGate’s solutions.
  • Serve as the point of escalation for high-priority customer issues, guiding resolution and reinforcing trust with executive stakeholders.
  • Support executive customer relationships and provide guidance on complex GRC and Risk Cloud challenges.
  • Ensure delivery of a world-class experience for TAM customers that drives adoption, renewal, and growth.
  • Own the end-to-end TAM delivery methodology, refining and scaling processes, playbooks, and customer engagement models.
  • Document and solve for growing pains in a new and expanding program, establishing repeatable processes and internal standards.
  • Partner with TAM function leadership and cross-functional partners to evolve TAM offerings as customer needs change.
  • Collaborate cross-functionally with Professional Services, Implementation, Customer Success, and Sales to create a seamless customer journey, from onboarding through renewal.
  • Help build the long-term vision for LogicGate’s Technical Accounts Team vision, approach and strategy.
  • Partner with Sales and Solutions Engineers to articulate TAM value in pre-sale conversations and support commercial expansion opportunities.
  • Advocate for customers internally, bringing structured insights to influence product direction and organizational strategy.
  • 8+ years of experience in GRC, Risk Advisory, or related SaaS roles, with at least 2+ years in people management.
  • Proven experience leading teams and enabling both customers and direct reports to succeed.
  • Strong understanding of risk and compliance frameworks (e.g., NIST 800-53, ISO27001) and ability to connect them to customer outcomes.
  • Proven success managing high-touch customer accounts, with a track record of driving adoption, growth, and renewals.
  • Ability to operate strategically while staying close to customer needs and day-to-day delivery.
  • Exceptional communication and relationship-building skills across technical and executive audiences.
  • Competitive salary and variable compensation plans.
  • Equity options.
  • Flexible health and wellness benefits.
  • Generous PTO.
  • Annual Company Holidays.
  • Health Days.
  • Summer Fridays.
  • Access to LinkedIn Learning.
  • Regular People Leader training.
  • Internal Mentorship Program.
  • Paid volunteer hours.
  • Company-wide charitable activities.
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