Manager, Technical Accounts

LogicGate

151d • $110,000 - $135,000

About The Position

We are looking for a Manager, Technical Accounts to lead our growing Technical Account Management (TAM) team. This role is ideal for a GRC and SaaS-savvy people leader who thrives at the intersection of customer advocacy, technical expertise, and scalable program design. You’ll oversee a team of Technical Account Managers who serve as trusted advisors to our most complex customers, while also shaping and maturing LogicGate’s TAM program for long-term success. This is a highly cross-functional role that will partner closely with Professional Services, Implementation, Customer Success, Sales, Marketing and Product teams to ensure our customers achieve measurable outcomes with Risk Cloud.

Requirements

• 8+ years of experience in GRC, Risk Advisory, or related SaaS roles, with at least 2+ years in people management.
• Proven experience leading teams and enabling both customers and direct reports to succeed.
• Strong understanding of risk and compliance frameworks (e.g., NIST 800-53, ISO27001) and ability to connect them to customer outcomes.
• Proven success managing high-touch customer accounts, with a track record of driving adoption, growth, and renewals.
• Ability to operate strategically while staying close to customer needs and day-to-day delivery.
• Exceptional communication and relationship-building skills across technical and executive audiences.

Responsibilities

• Lead a team of Technical Account Managers, coaching to high performance, technical excellence and customer-first mindsets.
• Support and coach TAMs on customer strategy, helping them develop account plans that align customer goals with LogicGate’s solutions.
• Serve as the point of escalation for high-priority customer issues, guiding resolution and reinforcing trust with executive stakeholders.
• Support executive customer relationships and provide guidance on complex GRC and Risk Cloud challenges.
• Ensure delivery of a world-class experience for TAM customers that drives adoption, renewal, and growth.
• Own the end-to-end TAM delivery methodology, refining and scaling processes, playbooks, and customer engagement models.
• Document and solve for growing pains in a new and expanding program, establishing repeatable processes and internal standards.
• Partner with TAM function leadership and cross-functional partners to evolve TAM offerings as customer needs change.
• Collaborate cross-functionally with Professional Services, Implementation, Customer Success, and Sales to create a seamless customer journey, from onboarding through renewal.
• Help build the long-term vision for LogicGate’s Technical Accounts Team vision, approach and strategy.
• Partner with Sales and Solutions Engineers to articulate TAM value in pre-sale conversations and support commercial expansion opportunities.
• Advocate for customers internally, bringing structured insights to influence product direction and organizational strategy.

Benefits

• Competitive salary and variable compensation plans.
• Equity options.
• Flexible health and wellness benefits.
• Generous PTO.
• Annual Company Holidays.
• Health Days.
• Summer Fridays.
• Access to LinkedIn Learning.
• Regular People Leader training.
• Internal Mentorship Program.
• Paid volunteer hours.
• Company-wide charitable activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees