Manager, Technical Account Management

Snowflake Computing • Boston, MA

255d

About The Position

Join the Snowflake team as a Manager of Technical Account Managers (TAMs) and play a pivotal role in building the future of the AI Data Cloud. In this position, you will lead a team responsible for driving the post-sales technical strategy with Snowflake's most strategic customers. Your team will work closely with account teams to drive growth and maintain critical customer workloads and use cases by engaging with stakeholders and developing actionable plans. You will also be responsible for educating customers post-production and providing them with technical guidance. As the Manager of TAMs, you will define your team's execution strategy within your region while collaborating closely with sales, pre-sales, professional services, and partner teams. You will act as a technical sponsor and advocate for strategic customers, leveraging your technical skills and expertise to engage and communicate effectively at all levels within an organization. You should possess a positive attitude and enjoy working with a high-performing, fast-paced team, being results-oriented and leveraging data, metrics, and open feedback to make operational, tactical, and strategic decisions.

Requirements

• 6+ years of industry experience in a pre-sales or engineering capacity with 2+ years of direct front-line management experience (hiring, training, and retaining top talent).
• 3+ years of experience in a pre-sales or post-sales customer-facing role.
• Industry expertise within Data Warehousing, Data Engineering, Data Science, Business Intelligence, Data Analytics and/or Cloud Computing.
• Hands-on Snowflake experience is strongly preferred.
• Knowledgeable about the business challenges our customers face and familiarity with key data use cases across various industries.
• Outstanding presenting skills to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos.
• University degree in computer science, engineering, mathematics, or related fields, or equivalent experience preferred.

Responsibilities

• Hire and lead a diverse team of Technical Account Managers to drive customer, company, and team objectives.
• Implement personalized development plans for each team member, identifying skills to be developed, training needs, and long-term career aspirations.
• Foster a customer-centric mindset to deeply understand customer use cases and workloads on Snowflake's platform to ensure that they will scale in a healthy manner.
• Distribute accounts and workload efficiently to ensure optimal customer coverage, while aligning TAM expertise with the specific needs of each customer.
• Collaborate with Pre-Sales and Professional Services teams to accelerate customer growth and success and align with sales-led strategies.
• Convey your customers' challenges and opportunities to Product and Engineering leadership, advocating for solutions that drive customer success.
• Support the team in mitigating customer risks and assist with escalations as needed.
• Contribute to the enhancement of internal processes and the development of our post-sales programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree