Manager, Technical Account Management (Denver Hybrid or Remote)

Boomi • Denver, CO

1d • $160,000 - $200,000 • Hybrid

About The Position

About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. How You'll Make An Impact As a Manager of the Technical Account Management team, you will lead and mentor a team of technical trusted advisors in the Technical Advisory Services organization. You will be responsible for managing the team that owns all Technical Advisory Management accounts in the North American region, deeply partner with the customer teams, understand their unique landscape and ensure that the team consistently delivers successful outcomes throughout all phases of the customer journey.

Requirements

• Bachelor’s degree or a minimum of 10+ years’ experience in the technology industry
• 5+ years or relevant experience as either a technical team manager or as a Technical Account Manager
• Demonstrable experience with SaaS, Cloud and Application Integration, middleware and/or B2B integration
• Strong understanding of enterprise infrastructure, software and cloud architecture
• Natural ability to understand, translate and communicate complex business and technical matters to both Management and Technical audiences
• Strong active listening and empathy skills
• Polished, persistent and influential communicator
• Occasional travel

Nice To Haves

• Excellent business, analytical, problem solving and communication skills (written and verbal) to various audiences
• Self-starter, flexible approach and entrepreneurial mindset
• Passion for technology and thrive in a dynamic environment of continuous improvement and innovation
• Multi-Lingual
• Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Responsibilities

• Provide coaching and guidance to the Technical Account Manager team to deliver technical expertise and account management skills, serving as the main Boomi technical contact for assigned accounts.
• Manage the strategic assignment and resourcing of Technical Account Managers across all customer accounts in the North American region to ensure optimal coverage and service delivery.
• Develop and manage processes to continuously expand the Technical Account Management offering with a focus on automation for more effective and efficient delivery of services.
• Act as a point of escalation for Technical Advisory Services accounts, coordinating internal resources for timely and effective resolution of critical customer issues.
• Partner with the Sales and Customer Success teams to advocate for customer needs, support the overall account strategy, and proactively identify and recommend growth opportunities for Boomi solutions.
• Lead the strategic definition and evolution of the Technical Account Management service offering, ensuring a clear value proposition and measurable outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees