Manager, Technical Account Management - East Region

Axonius

4d•$205,000 - $215,000•Remote

About The Position

The Regional Manager leads the Enterprise East regional team of Technical Account Managers to maximize client value and reduce churn for the Axonius platform. This role oversees the technical health of strategic accounts, managing major incidents and ensuring best practices are integrated into enterprise environments. The mission is to bridge complex technical issues with business solutions to drive platform adoption and identify growth opportunities within distributed systems. Axonius transforms cyber asset intelligence into actionability. With the Axonius Asset Cloud, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization’s IT infrastructure to optimize mission-critical risk, performance, and cost measures via actionable intelligence. Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, Axonius is the one place to go for Security, IT, and GRC teams to continuously drive actionability across the organization. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius supports millions of assets for leading customers across industries and around the world. Axonius makes it a priority to invest in our people with competitive compensation and benefits, growth opportunities, community-building, and so much more. Learn more about benefits at Axonius. At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status. By submitting your application to us, you acknowledge that your personal data will be processed in accordance with our Global Job Candidate Privacy Notice.

Requirements

7+ years of experience as a Technical Account Manager, Solutions Engineer, or a related customer-facing technical role.
3+ years of experience directly managing technical customer-facing teams.
Proven experience managing technical security engagements for large-scale, complex distributed systems.
Documented ability to present technical roadmaps and status reports to Senior-level customer stakeholders.

Nice To Haves

Proficiency in mapping specific business requirements to technical features within the Axonius platform.
Technical knowledge of database, application, endpoint, and network security architectures.
Experience implementing customer health frameworks to provide measurable technical recommendations and success plans.
Practical experience with business process automation across Sales, Service, and Support functions.
Documented ability to present technical roadmaps and status reports to practitioner and senior-level stakeholders.
Ability to travel to customer sites and provide technical leadership during major incident response.
Ability track record of translating complex technical issues into documented business outcomes.

Responsibilities

Manage and mentor a regional team of 5-10 Technical Account Managers, providing technical oversight of engagement deliverables and professional development.
Analyze platform adoption trends and utilization data to identify and mitigate renewal risks for license and success plan subscriptions.
Direct the resolution of major technical incidents by managing executive-level communications and expectations between the customer and internal teams.
Coordinate with sales departments to identify and technically qualify expansion opportunities for Axonius products within existing customer environments.