Manager - Tech Project Management - Digital Workplace

American Express•Phoenix, AZ

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Digital Workplace Team at American Express is entering into a new phase of technology transformation driven by opportunities to improve Colleague experience, raise productivity and collaboration, and drive operational efficiency of all service and infrastructure operations. If you have the talent and desire to deliver innovative products and services at a rapid pace, with hands on experience and critical thinking, in areas of productivity and collaboration software suites, endpoint computing and security, mobile platforms, data management and analytics, and software engineering, join our architecture team to help with our transformation journey!

Requirements

BS/MS in Computer Science or Information System. Besides that, one needs to have considerable work experience in similar fields.
8-10 years of experience with delivery management on Enterprise Chat solutions, preferably Slack Enterprise Grid.
Experience with leading planning, execution, and delivery of complex technology projects on SaaS applications, and ensuring alignment with project goals and objectives
Experience with developing and managing comprehensive project plans, including timelines, milestones, and resource allocation
Ability to fosters strong relationships with internal stakeholders, project teams, and other stakeholders to ensure clear communication and alignment
Facilitates regular meetings and status updates to keep all parties informed of project progress and any potential issues

Nice To Haves

Experience with governance on Enterprise chat Platforms, preferably Slack

Responsibilities

Leading and managing the end-to-end delivery of Enterprise Chat projects, ensuring timely execution, adherence to scope, and alignment with strategic objectives
Coordinating cross-functional teams, including business stakeholders, engineers, and analysts, to drive effective communication and successful outcomes
Overseeing solution design discussions and providing technical guidance on integrations, data governance, and platform optimization
Monitoring delivery progress, risks, and dependencies, proactively identifying and resolving issues to ensure smooth execution and quality deliverables
Continuously improving delivery frameworks and processes to enhance efficiency, scalability, and cost-effectiveness of Enterprise Chat solutions.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities