Manager - Tech Project Management, Agile, SDLC - Global Dining

American Express•New York, NY

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments. American Express Global Dining brings together world-class experiences through platforms like Resy, Tock, and Rooam, creating seamless connections between diners and restaurants, and the broader Amex Membership ecosystem. Our mission is to define the future of hospitality and dining through technology, data, and design. As part of Team Amex, you’ll experience a culture built on innovation, shared values, and an unwavering commitment to back our customers and colleagues. You’ll have the support, flexibility, and autonomy to make an impact while helping shape the future of how people discover, book, and enjoy dining experiences worldwide.

Requirements

7+ years of IT experience with 4+ years of agile experience as a scrum master managing scrum teams for medium to large software development projects
Certified Scrum Master (CSM/SSM/PMI) Certification.
Agile experience as a Scrum Master managing multiple Scrum Teams for software development projects.
Experience working cross functionally with Engineering, Product Management, and other functions involved in Project Delivery.
Excellent verbal and written communication and presentation skills, with the ability to interact with leadership, technical and non-technical groups.
Excellent analytical, problem-solving, consultation and organizational skills.
JIRA expertise: Sprint Reporting, Road mapping, Dependency management

Nice To Haves

PMP (Project Management Professional) Certification
SaaS Technical Delivery
Passionate about building technical solutions

Responsibilities

Technical Project Manager/Scrum Master for multiple teams to deliver solutions in support of key product and engineering initiatives.
Provide cross-functional coordination with Engineering and Product Management and inter/intra team communications to deliver outstanding program outcomes.
Work closely with software engineers, product managers and other engineering teams to get high-quality products and features through the SDLC (build, test, and release on time).
Manage project schedules, identify possible risks/issues, and clearly communicate them to project stakeholders.
Data driven / logical in implementing. Excited by going deeper vs broader. Not shying away from contributes technical discussions.
Maintaining release and dependency plans across Engineering teams and external partners
Actively identifying, managing, and raising risks, issues, and changes tied to product development initiatives.
Conducting Planning sessions and Scrum ceremonies, with a focus on continuously learning from the past
Finding opportunities to embrace innovative technologies and processes
Comes from a technical delivery background with a good understanding of software engineering and technologies.
Organized, diligent, proactive, and passionate about delivery
Excellent in Agile, Scrum development teams delivering fast paced environment.
Experience understanding technology solutions at an enterprise-level
Excellent oral and written communication skills and an ability to effectively communicate and negotiate with third parties, development, and product managers
Experience in clarifying objectives, dealing with ambiguity, advocating for simplification, influencing teams and being able to build your own path to navigate to solutions

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities