Manager, Team Member Relations
About The Position
The Guest Experiences team at Chase Center is looking for a Manager to provide strategic leadership to the Guest Experiences department's Team Member Relations function, aligning department goals with the broader organizational mission. In this role, you will oversee all aspects of Team Member logistics, including scheduling, payroll, and compliance with department policies, company policies, and union contracts. The ideal candidate will be a proactive, solutions-oriented leader who can anticipate future challenges and foster a high-performing, innovative, and accountable team. This role reports to the Director, Guest Experience Operations. Come share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication! This is a full-time position based onsite in San Francisco, CA.
Requirements
- Bachelor's degree or equivalent work experience.
- Minimum 5 years in human resources, team member relations, or a related field; 1-2 years of people management experience
- Experience with payroll processing, scheduling, and time and attendance software, preferably Ultimate Kronos Group and STARS
- Ability to lead, motivate, and mentor a team in a fast-paced environment
- Exceptional written and verbal communication, customer service, and conflict resolution skills
- Ability to build positive relationships with peers and stakeholders at all levels of the organization
Responsibilities
- Develop and implement plans for managing team member scheduling, payroll, and compliance across all Chase Center and Thrive City events
- Lead, motivate, and manage Guest Experiences team members, providing guidance and mentorship to support their professional development
- Foster a culture of continuous learning and accountability, empowering team members to take ownership of their responsibilities and actively seek out innovative solutions to problems
- Actively listen and facilitate open dialogue to address issues constructively and promote a proactive approach to continuous improvement
- Serve as a key liaison between the Guest Experiences team and other departments (e.g., People Operations, Events and Finance) to ensure payroll data accuracy and support key organizational initiatives
- Proactively identify opportunities for improvement, growth, and efficiency within team processes and projects
- Actively seek feedback from peers, supervisors, and stakeholders to drive self-improvement and address areas of development; encourage and facilitate open communication and a culture of feedback within the team
- Serve as part of the Guest Experience event rotation overseeing the Guest Experience operation (or a portion of it) for Chase Center and Thrive City events
- Oversee daily, weekly, and monthly payroll operations, ensuring strict compliance with established policies, procedures, and relevant regulations
- Manage the tracking and resolution of team member infractions in a fair and impartial manner
- Collaborate with the People Operations team to assist with the hiring and onboarding of all Guest Experience team members, ensuring compliance with union contracts, as well as state and federal regulations
- Manage two full-time employees (1 Coordinator + 1 Specialist), ensuring consistent coaching, accountability, and professional growth
- Other duties as assigned
Benefits
- Comprehensive Medical, Dental and Vision benefits for employees and dependents
- Employer 401K match
- Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
- Warriors home tickets, team store discount and more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Performing Arts, Spectator Sports, and Related Industries
Number of Employees
1,001-5,000 employees
