Manager, Team Member Experience

Cooper's Hawk Winery•Schererville, IN

36d•$57,000 - $65,000

About The Position

As a Manager of Team Member Experience at Cooper's Hawk, you'll play a vital role in shaping the journey of our Team Members-from their first day to every milestone along the way. As a standard bearer of the brand, you'll lead initiatives that attract, connect, engage, and retain top talent, all while promoting our company values and supporting the growth of our business. With a focus on hiring, training, onboarding, recognition, engagement, talent development, and HR support, you'll help create a workplace where Team Members feel valued, supported, and inspired.

Requirements

Must represent Cooper's Hawk Values
Must be at least 21 years of age
Must have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery & Restaurants or have previous management experience with another restaurant concept
Must have a passion for hospitality
Has knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurant
Is able to communicate clearly and effectively with strong interpersonal and leadership skills
Has the ability to multi-task and work effectively in a fast-paced environment
Maintains basic knowledge of first aid and handling emergencies
Has the ability to work flexible shifts and schedules, inclusive of weekends and some holidays
Has the ability to perform essential functions to company standards with reasonable accommodation
Must be able to read, write and understand English
Must be able to lift and carry up to 50 lbs.
Must be able to stand for at least 10 hours per shift
Must have the ability to work 50-60 hours per week
Ability to work flexible shifts and schedules, inclusive of weekends and some holidays

Responsibilities

Develop quarterly staffing plans and partner with Talent Acquisition to ensure sourcing strategies are in place
Maintain applicant tracking systems and ensure internal job postings are visible to current Team Members
Ensure onboarding and offboarding processes are timely, organized, and positive
Participate in orientations and ensure training materials and uniforms are available
Collaborate with trainers and managers to ensure training programs are executed and standards are met
Conduct 30/60/90-day check-ins with new hires and communicate progress to department managers
Track and analyze time-in-position data and identify training and development opportunities
Ensure compliance with HR systems, certifications, and break policies
Attend Community and manager meetings to stay aligned with team needs
Observe new Team Members on shift and provide feedback to support success
Partner with department managers and HR to coordinate leaves of absence and return-to-work transitions
Share engagement and retention insights with the GM and Area Director
Partner with managers to identify internal talent for hourly leadership roles
Follow policies, systems, and standards and ensure others are doing the same
Conduct Stay Interviews and gather feedback to improve the Team Member experience
Provide guidance on Paylocity functions and benefits utilization
Ensure Team Members feel heard, supported, engaged and celebrated
Promote a culture of fun and recognition through celebrations, events, and milestones
Coordinate charity events and community involvement opportunities
Lead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updates
Celebrate Team Member achievements and life events
Interact with Guests and Team Members in the restaurant to ensure uncompromising hospitality

Benefits

50 percent Dining and Carryout Discount
40 percent Retail Wine Discount
20 percent Discount on Retail and Private Events
Monthly Complimentary Wine Tasting for Two
Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount
401(k) with Company Match
Health & Flexible Savings Accounts- Health and Dependent Care
Long-Term Disability
Voluntary Short-Term Disability
Basic Life and AD&D Insurance (with option to purchase additional coverage)
Paid Parental Leave
Paid Time Off
Access to Team Member Relief Program
Wellness and Mental Health Support
"Everyday Benefits" Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
Team Member Rewards, Milestone Recognition and Referral Bonuses
Career Development Opportunities