Manager Tax Services and Operations - TCoE

ADP • Maitland, FL

3d

About The Position

ADP is hiring a Manager Tax Services and Operations - TCoE

Are you ready to join a company offering career advancement opportunities
throughout your career journey?
Do you want to join a company with award-winning training and world-class
service guidelines to help you achieve success, growth, and continued
learning?
Are you looking for an inclusive environment with a culture of collaboration
and belonging?

Well, this may be the role for you. Ready to make your mark?

In this role, you will leverage your technical management expertise and
leadership capabilities to support the Tax Operations Service Executive in
establishing the direction of daily activities, ensuring efficient operations,
and fostering a productive and engaging working environment for all associates.
In this role, you help shape the performance standards and operational
excellence of the organization—carrying the responsibility of ADP’s service
reputation and client satisfaction in your hands..

You will also drive process automation, leverage data analytics and advanced
Excel capabilities, and incorporate AI enabled insights and tools to streamline
workflows, reduce manual effort, and enhance overall accuracy, efficiency, and
decision making across the team.

The nature of what you do every day will not change -- your #1 goal is to
support your team so they can provide the best service and solution around the
client's payroll tax needs. Still, every day will be different because you will
need to partner with other groups of ADP and the client in order to do this.
There will be no shortage of new questions you'll receive, which will keep
things interesting, and our top-ranked training will help to set you up for
success!

To thrive in this role, you must be comfortable working as a Leader, Technical
consultant and business partner to other groups within ADP. You will lead the
daily activities of the team to ensure that all work is completed according to
scheduled deadlines. You will train and mentor team members and identify
development needs across the team. Over the phone and in writing, your
communication style is clear and easy for our clients to understand and take
action on. As a result, your client satisfaction scores make you proud. Pace
should not scare you. We also have a healthy dose of fun. Not only can you find
a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch
here:  https://adp.careers/Client_Services_Videos
[https://adp.careers/Client_Services_Videos]

Requirements

• At least 5 years of related experience
• At least 3 years of people leadership experience
• A college degree is great but not required. What's more important is having the skills to do the job.
• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

Nice To Haves

• HCM, Payroll, Payroll Tax, and amendment experience.
• CPP or FPC Certification

Responsibilities

• Provide Team Support. You will empower your team to deliver high‑quality 2nd‑ and 3rd‑tier technical support for front‑line associates handling payroll and tax processing for Amendments and Late Original filings. This includes setting the direction for their daily activities, ensuring operational and technical alignment, and maintaining a productive, positive, and technically robust working environment that enables your team to perform at their highest level.
• Provide Client Support. You will provide advanced 2nd and 3rd tier support to help our Associates manage Clients using ADP’s solutions. This includes performing deep dive troubleshooting, root cause analysis, and technical probing to resolve complex payroll and tax related issues. Your support will also involve collaborating closely with multiple business units and technical teams to ensure comprehensive issue resolution and deliver a seamless, high quality client experience.
• Learn. You will continually upgrade your knowledge and skills on payroll tax, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
• Organize. You adhere to a daily schedule and organize yourself to deal with various productivity - performance standards to ensure that established levels are achieved, especially during critical activity periods. You will manage escalated issues and provide direction on them.

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees