Manager, Talent Acquisition - Universal Kids Resort

Universal Orlando•Frisco, TX

10d

About The Position

JOB SUMMARY: Oversee the Talent Acquisition team for operational/frontline recruitment at Universal Kids Resort (UKR). Responsible for the ongoing employment process and hiring of frontline roles, up to and possibly including operational leadership, for all UKR operational divisions. JOB RESPONSIBILITIES: Develop recruiting strategies for short-term and long-term business needs for non-exempt and exempt roles for hotel and park frontline roles, up to and possibly including operational leadership roles within UKR. Continuously monitor Talent Acquisition progress against Business Analytics plan to meet workforce planning demands and determine alternate recruitment avenues to support the business. Identify and leverage industry trends, assist in sourcing niche markets and utilize established recruitment metrics to help drive, support, and report business needs. Partner and routinely communicate with Universal Destinations and Experiences (UDX) Corporate Functions Talent Acquisition team for recruitment of any UKR corporate function roles. Develop effective pipeline strategies for internal and external talent. Pursue creative and strategic staffing solutions to meet business needs including seasonal hiring demands. Utilize existing and developing internal programs to assist in leveraging internal mobility and increasing talent bench strength. Support external pipelining efforts via community partnership engagement, professional associations, and other effective communication and engagement strategies. Manage vendor relationships as necessary (staffing agencies, J-1 programs, etc.). Manage, execute, and continuously look to increase efficiency and improve UKR’s Talent Acquisition function. Partner with Hiring Managers, Compensation, Talent Development, HRBP teams and across UDX Talent Acquisition teams and Centers of Excellence to identify process improvement opportunities, alignment and best practices. Build relationships with leaders across the resort to support meeting staffing requirements and maintain open communication with department leaders regarding staffing updates and challenges. Manage all aspects of internal and external hiring and community events including the planning, design, attendance, and execution. Participate in events and day-to-day recruitment activities as needed, providing hands-on support for application review, interviewing and job offers. Ensure all Talent Acquisition Team Members are successfully onboarded and trained; ensure utilization of Talent Acquisition systems consistently and compliantly. Manage and develop UKR Talent Acquisition team to ensure highest levels of service and support are provided. Manage processes, metrics and statistics of staffing functions and communicate these clearly to direct leadership and all internal stakeholders. Produce and analyze Talent Acquisition Performance Dashboards via enhanced analytics, capturing data and providing regular reporting and trends. Manage department budget. In partnership with UKR Director of HR and UDX Centers of Excellence, develop recruitment materials, advertising strategy and implementation of UKR’s recruitment messaging in the media, online, and in the community positioning UKR as an exciting employer of choice. Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities. Perform other duties as assigned.

Requirements

Knowledge of high-volume recruitment, interviewing, and selection processes required.
Consistent attendance is a job requirement.
Bachelor’s degree in Human Resources, Psychology, Business or related field required.
5+ years of experience in Talent Acquisition required, 2+ years of supervisory experience is required; or equivalent combination of education and experience.

Responsibilities

Develop recruiting strategies for short-term and long-term business needs for non-exempt and exempt roles for hotel and park frontline roles, up to and possibly including operational leadership roles within UKR.
Continuously monitor Talent Acquisition progress against Business Analytics plan to meet workforce planning demands and determine alternate recruitment avenues to support the business.
Identify and leverage industry trends, assist in sourcing niche markets and utilize established recruitment metrics to help drive, support, and report business needs.
Partner and routinely communicate with Universal Destinations and Experiences (UDX) Corporate Functions Talent Acquisition team for recruitment of any UKR corporate function roles.
Develop effective pipeline strategies for internal and external talent.
Pursue creative and strategic staffing solutions to meet business needs including seasonal hiring demands.
Utilize existing and developing internal programs to assist in leveraging internal mobility and increasing talent bench strength.
Support external pipelining efforts via community partnership engagement, professional associations, and other effective communication and engagement strategies.
Manage vendor relationships as necessary (staffing agencies, J-1 programs, etc.).
Manage, execute, and continuously look to increase efficiency and improve UKR’s Talent Acquisition function.
Partner with Hiring Managers, Compensation, Talent Development, HRBP teams and across UDX Talent Acquisition teams and Centers of Excellence to identify process improvement opportunities, alignment and best practices.
Build relationships with leaders across the resort to support meeting staffing requirements and maintain open communication with department leaders regarding staffing updates and challenges.
Manage all aspects of internal and external hiring and community events including the planning, design, attendance, and execution.
Participate in events and day-to-day recruitment activities as needed, providing hands-on support for application review, interviewing and job offers.
Ensure all Talent Acquisition Team Members are successfully onboarded and trained; ensure utilization of Talent Acquisition systems consistently and compliantly.
Manage and develop UKR Talent Acquisition team to ensure highest levels of service and support are provided.
Manage processes, metrics and statistics of staffing functions and communicate these clearly to direct leadership and all internal stakeholders.
Produce and analyze Talent Acquisition Performance Dashboards via enhanced analytics, capturing data and providing regular reporting and trends.
Manage department budget.
In partnership with UKR Director of HR and UDX Centers of Excellence, develop recruitment materials, advertising strategy and implementation of UKR’s recruitment messaging in the media, online, and in the community positioning UKR as an exciting employer of choice.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
Perform other duties as assigned.