Manager, Systems Integrations Engineer

Axon•Washington, DC

3d•Remote

About The Position

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. About Prepared by Axon As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to Protect Life, Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together, we’re closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we’ve used cutting-edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis response.At Prepared, you’re not just joining a team—you’re helping shape the future of emergency services and building a safer, more connected world. Your Impact Prepared is seeking a Manager, Systems Integration Engineers to lead the team responsible for deploying our mission-critical technology into 911 centers nationwide. You’ll manage a growing team of SIEs who act as the technical front line during onboarding, ensuring hardware, integrations, and configurations are delivered reliably and consistently. This is a player-coach role focused primarily on people leadership, operational excellence, and process maturity (≈70%), supported by hands-on technical oversight and escalations (≈30%). As Prepared expands into new product lines and more complex deployments, you will define how we scale technical implementation, build predictable and repeatable processes, and set the quality bar for our earliest customer experiences. You’ll report to the Head of Implementations, and lead a team growing from 4 to 8 SIEs in the near term.

Requirements

4+ years leading technical field services, systems integration, or implementation teams, ideally in environments involving hardware and mission-critical systems.
Demonstrated ownership of implementation operations, including capacity planning, playbook development, KPIs, and quality standards.
Comfortable with ~30% travel to support key deployments and team development.
Experience with public safety systems (call handling, CAD, radio, logging recorders) and PSAP environments.
You are process-oriented, disciplined, and focused on operational clarity, documentation, and measurable performance.
You drive consistency and predictability across a distributed field team.
You excel at cross-functional coordination and structured communication, even under pressure.
You are mission-driven and committed to strengthening public safety through reliable, high-quality technology deployments.

Nice To Haves

Experience at/with companies such as Carbyne, Motorola, Zetron, NGA, RapidSOS, NICE, or Verint.
Track record of designing and scaling operational processes.
Experience with Tier 2 or advanced support teams where implementation quality drives support outcomes.
Hands-on understanding of logger systems and call-handling infrastructure.

Responsibilities

Lead, coach, and performance-manage a distributed team of Systems Integration Engineers with an emphasis on process adherence, documentation quality, and measurable outcomes.
Build team culture and develop technical and operational capabilities through structured training and feedback.
Oversee end-to-end implementations—hardware setup, integrations, configuration, and validation—ensuring delivery is consistent, safe, and standardized across all SIEs.
Serve as the senior technical escalation point and reinforce repeatable troubleshooting and documentation practices.
Maintain hands-on understanding of deployments to credibly advise and unblock your team.
Build, maintain, and continuously improve operational standards, including: Playbooks, runbooks, SOPs, and checklists QA processes and documentation templates Deployment patterns that support repeatability and scale
Own resource planning, capacity management, and scheduling across multiple concurrent installations.
Define, track, and improve KPIs such as installation success, rework rates, post-go-live issues, and Time-to-Value (TTV).
Partner with Engineering, Product, Support, PMO, and CSM to: Build structured feedback loops Improve workflows and implementation tooling Align on go-live readiness, cutover plans, and handoff criteria
Oversee Tier 2 workflows tied to implementations, strengthening escalation paths and reducing post-deployment support needs.
Identify and drive process and tooling improvements that increase implementation predictability and reduce support burden.
Establish operational reporting that gives leadership visibility into implementation status, risks, capacity, and quality trends.