Manager Surveillance

Resorts World Las Vegas•New York, NY

25d•Onsite

About The Position

The Surveillance Manager is responsible for the safety and security of Casino Operations by maintaining steady observation of team members and patrons. The Surveillance Manager ensures that policies and procedures, gaming laws and regulations, along with the health and safety of all Casino inhabitants are monitored; and manages surveillance department.

Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of sitting, standing/walking and/or repairing technical equipment.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.
Ability to compute basic mathematical calculations. Ability to decipher various reports and maintains reports upon request.
Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations.
Bachelor’s Degree in related field AND two (2) years’ experience in a Supervisory position OR Four (4) years’ experience in a Management position OR Two (2) years’ experience in a Supervisory position within Resorts World
Six (6) years’ related surveillance work experience
Must have working knowledge of all necessary equipment, CCTV, cameras, monitors and recording devises.
Must have excellent PC skills in addition to in-depth knowledge of gaming operations/video lottery terminals and all related departments including Credit, Cage, Count Rooms, Promotions and Marketing, Electronic Cash and Redemption units, Technology Systems, Ancillary and Support Operations, Security and related departments.

Responsibilities

Maintain clandestine surveillance operations of all gaming operations, and cash-handling areas.
Ensure all applicable laws as prescribed by the New York Lottery, rules and regulations of the company and internal controls are adhered to.
Repairing and maintain surveillance equipment and cameras in a safe and efficient manner in an effort to protect the assets of the company.
Carry out procedures, train, schedule and evaluate personnel in keeping with corporate objectives, specifically, supervise and coordinate activities related to the surveillance of gaming machines, video, lottery, cage booth cashiers, including the audio/visual recording of count room operations.
Oversee the operations of the facility and conducts investigations by utilizing all systems.
Review all daily activity reports and gives direction for the protection of assets in every way imaginable and possible.
Appraise system and evaluates procedures in making recommendations and oversee improvements.
Participate in the employee selection process, interviewing and recommending that candidates are hired.
Assign work and responsibilities, directing employees, scheduling and training to ensure that the work group operates at maximum efficiency.
Set performance standards for tasks, jobs and roles of their employees.
Align individual performance expectations with organizational goals.
Discipline employees and issues corrective actions.
Plan and implement systems to ensure compliance with federal, state and company rules and regulations.
Formulate, implement and educate on company policies and procedures.
Attend periodic meetings and training sessions.
Work with safety as a priority and follows department and company safety standards.
Maintain relevant knowledge of industry through continuing education and training.
Performs any other job-related duties as assigned.