Manager Support Services - EVS 1st Shift

Northwestern Memorial Healthcare • Chicago, IL

7d

About The Position

The Support Services Manager reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. This position will assist in directing and overseeing the operational needs of the Support Services departments (includes Environmental Services, Patient Transportation, other). The Manager will coordinate the tasks of the subordinate staff and ensure that staff is trained on the essential duties of their position and executing their daily responsibilities in accordance with The Joint Commission guidelines. The Manager will be responsible for scheduling staff to meet the needs of the facility, and in doing so, stay in line with budgetary constraints. In the absence of the Director of Support Services, the Manager will act as the administrative liaison between key customer contacts and these Departments. The Manager will work to ensure conformance to the standards and policies of the institute and the NMH mission. These include, but are not limited to: budgets, inventory control, personnel management, maintaining sanitation levels, quality controls/checks, and educational planning. In addition, the Manager will be responsible for completing evaluations of staff, staff development, staff procurement, and retention. The Manager is a permanent assignment for which staff is selected, based on identified technical/leadership criteria. The Manager has the responsibility and accountability for facilitating and participating in the delivery of quality care of service during a designated shift.

Requirements

• High school diploma or GED
• Previous leadership experience
• Strong communication skills, organization skills and planning skills
• Demonstrated problem solving skills

Nice To Haves

• 5 years of management experience
• College degree

Responsibilities

• Directing and overseeing the operational needs of the Support Services departments (includes Environmental Services, Patient Transportation, other)
• Coordinating the tasks of the subordinate staff
• Ensuring that staff is trained on the essential duties of their position
• Executing daily responsibilities in accordance with The Joint Commission guidelines
• Scheduling staff to meet the needs of the facility, and in doing so, stay in line with budgetary constraints
• Acting as the administrative liaison between key customer contacts and these Departments in the absence of the Director of Support Services
• Ensuring conformance to the standards and policies of the institute and the NMH mission
• Completing evaluations of staff, staff development, staff procurement, and retention
• Facilitating and participating in the delivery of quality care of service during a designated shift

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees