Manager Support Services - Home Care

Masonicare • Wallingford, CT

416d

About The Position

The Manager Support Services for Home Care at Masonicare is responsible for overseeing and coordinating all support service functions across multiple branches of Masonicare Home Health & Hospice. This role involves managing administrative and non-clinical needs, ensuring compliance with policies and regulations, and developing workflow processes to enhance operational efficiency. The manager will also play a key role in staff development, performance evaluation, and quality assurance, while fostering a professional environment for growth.

Requirements

• Bachelor's degree preferred.
• 5-7 years related work experience in home health or hospice.
• Minimum 3-5 years demonstrated supervisory experience.

Responsibilities

• Oversee all administrative/non-clinical needs of all Masonicare Home Health & Hospice branches.
• Ensure assigned staff adhere to all policies, procedures, and regulatory standards for both home health and hospice.
• Oversee the support services staff to ensure that their workflow is appropriate and completed as defined in the agency's guidelines.
• Develop and implement workflow processes and communicate changes to all levels of staff in a clear, concise manner.
• Participate in setting standards for all support services performance objectives.
• Responsible for the selection, training, and supervision of department personnel.
• Assume an active role in the professional development of assigned staff, including participation in orientation, ongoing skill development, and other mentoring activities.
• Maintain an office environment that fosters the professional growth and development of assigned staff.
• Implement corrective action as needed and evaluate employee performance.
• Motivate and recognize employees to achieve peak productivity and performance.
• Perform staff quality assurance reviews to evaluate performance and provide appropriate feedback.
• Work collaboratively with other members of the Management Team to plan for and implement improvement measures.
• Monitor and report the results of changes in a timely and accurate manner.
• Oversee the maintenance of clinical records, both paper and electronic documents in compliance with State and Federal Regulations.
• Oversee ordering of Telemonitoring and other equipment as needed.
• Ensure office reception and telephone communication is managed in a professional and efficient manner.
• Ensure photocopying/faxing are completed timely and appropriately.
• Oversee ordering of office supplies and routine medical supplies as needed.
• Ensure reports are run on a timely basis and distributed as appropriate.
• Perform all Support Services functions as identified area and/or back up for staff absences.
• Assist with the Contract Management process for Masonicare Home Health & Hospice.
• Communicate effectively and tactfully with clients, recognizing their age, cultural diversity, needs, abilities, and physical condition.
• Participate in designated committees as assigned and work on special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree