Manager, Supply Chain Operations

National DCP•Duluth, GA

About The Position

Manager, Supply Chain Operations Duluth, Georgia Take your career to the next level with NDCP! Overview: National DCP, LLC (NDCP) is hiring talented and driven professionals to join our growing team. We’re a $3 billion supply chain leader supporting over 10,000 Dunkin’ restaurants across the U.S. Our team powers one of the most recognized quick-service brands through innovative logistics, reliable service, and high-quality product distribution. Known for delivering real value and operational excellence, NDCP is at the forefront of supply chain management—and we’re looking for passionate individuals to help us keep moving forward. Why Work with Us? At NDCP, your work matters. We offer a collaborative, people-first environment where your ideas are heard and your growth is supported. From competitive pay and full benefits to career advancement opportunities, we invest in your success—because when you thrive, so do we. Join us and take the next step in a meaningful, rewarding career. Benefits you can count on: National DCP offers a robust benefits suite check out our career page for our full list of benefits Medical, dental & vision insurance Flexible Spending Account (FSA) / Health Savings Account (HSA) Companypaid life, AD&D, short and longterm disability 401(k) retirement plan with company match Paid Time Off (vacation, sick, discretionary) & paid holidays and more! Additional benefits: employee assistance programs, discount programs, tuition discount program, and more! Position Overview The Manager of Supply Chain Operations is responsible for driving standardized policies and best practices throughout NDCP’s operations, including warehouse operations, transportation operations, and supply chain management. The position will collaborate with operations, supply chain logistics, member services, communications, information technology and human resources functions to successfully implement operational excellence and compliance within the organization’s distribution and transportation operations. Schedule: Monday through Friday core day hours

Requirements

BS or BBA in Supply Chain Management or equivalent experience required.
Experience with ERP, Warehouse, and Transportation Management Systems (MAWM preferred)
5+ years of proven progressive growth in roles and management responsibilities, preferably within a multi-site, multi-functional company within the food service / quick service restaurant industry.
Minimum of 3 years of experience in a corporate role within a franchised environment.
3+ years of experience in a management role with prior success driving the implementation of operational strategy to achieve results.
Strong attention to detail and clear understanding of financial measurements and operations metrics, and how to leverage these measures to impact overall business results.
Demonstrated ability to develop efficient planning and project management methodologies and effective utilization of resources to achieve high-value results.
Ability to adapt to rapidly changing situations and priorities and remain agile based on the changing needs of the business.
Highest professional ethics and integrity required.
Outstanding verbal and written communication skills, as well as strong presentation skills.
Excellent influencing skills.
Demonstrated ability to work collaboratively across organizational leadership to effectively accomplish assigned scope.
Proven track record of building positive relationships, both inside and outside the organization.
Ability and willingness to make difficult decisions in a timely manner and exhibit sound and accurate judgment.
Strong sense of urgency and high level of accountability to drive organizational results.
Ability to effectively convey excitement and enthusiasm for the vision of the business, engendering commitment, loyalty, and support from employees.
Sound business acumen, analytical ability, good judgment, and strong operational focus.

Nice To Haves

Lean Six Sigma Green Belt or Black Belt certification strongly preferred.

Responsibilities

Assess and assist assigned NDCP operational groups in achieving operational excellence through the implementation of standardized policies and best practices within warehousing, supply chain, distribution, and transportation operations.
Assist in the analysis and implementation of optimum warehouse design and layout; selecting and receiving methodologies and technology; routing technology; truck load configuration and inbound transportation management.
Assist in monitoring the effectiveness of the organization’s supply chain-related operations and strategies, ensuring the standardized processes and procedures are aligned with best practices to optimize the factors that lie between the purchase of materials and the ultimate delivery of goods and products to the customer.
Assist the Executive VP, Operations, in monitoring meaningful operational analytics to assess and improve the effectiveness of supply chain and operational-related processes and systems.
Support the successful implementation of information technology systems that support NDCP’s supply chain, warehouse, and transportation logistics operations.
Work in a consultative fashion and partner with key operational areas and external subject matter experts to develop, communicate, and implement standard operating processes throughout NDCP’s operations to ensure the efficient achievement of NDCP’s operational goals and strategic initiatives.
Support the Executive VP, Operations, and other operational personnel to achieve key performance metrics and targets (such as perfect order, profitability, customer satisfaction, and safety) and document, track, and report on progress against these operational goals and objectives.
Develop and execute annual process audits to ensure the standardized operational processes are being executed at the DC level. Report findings back to the Executive VP, Operations.