Manager, Strategy and Operations

Filevine

83d • $120,000 - $130,000

About The Position

We are seeking a Manager of Strategy & Operations to oversee the operations of our two complementary gig marketplaces—Digital Reporting and Transcription. This leader will manage a team of 6 associates, ensuring operational excellence, scalable processes, and a high-quality contractor experience. The Manager will be responsible for driving performance in active digital reporting states, ensuring we meet client delivery goals while supporting workforce engagement, retention, and growth.

Requirements

• 4–6 years of experience in operations, strategy, or marketplace management, with at least 2 years in a people management role.
• Proven experience building and scaling gig economy or workforce operations.
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
• Exceptional communication and relationship-building skills, with experience managing both internal teams and external stakeholders.
• Track record of process creation, optimization, and scaling in fast-paced environments.

Nice To Haves

• Prior gig economy operations experience.
• Experience with SQL or data analytics.
• Background in court reporting or legal industries.

Responsibilities

• Manage and develop a team of 6 Strategy & Operations Associates, setting clear goals, coaching for performance, and running regular team cadences.
• Oversee daily operations across two gig marketplaces (Digital Reporting & Transcription) to ensure timely delivery, quality standards, and client satisfaction.
• Lead workforce capacity planning, performance management, and retention strategies to ensure workforce readiness and reliability.
• Monitor and optimize operational metrics including delivery SLAs, quality scores, churn/retention, and workforce engagement.
• Design, test, and implement scalable processes to drive continuous operational improvement and contractor experience.
• Collaborate with sales and client-facing teams to align on delivery expectations and service quality.
• Partner with product and engineering to represent workforce and client needs, influencing roadmap priorities and operational tooling.

Benefits

• Medical, Dental, & Vision Insurance (for full-time employees)
• Competitive & Fair Pay
• Maternity & paternity leave (for full-time employees)
• Short & long-term disability
• Opportunity to learn from a dedicated leadership team
• Centrally located open office building in Sugar House (onsite employees)
• Top-of-the-line company swag

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees