Manager, Strategy and Implementations Clinical Informatics Training Team

CVS Health

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary The Manager, Strategy and Implementations supports the Clinical Informatics Training Team by coordinating new Epic implementations, managing training environment strategy, and driving change management for training initiatives. This role works closely with internal stakeholders and external vendors to ensure successful training delivery, environment readiness, and continuous improvement. The Manager partners with Principal Trainers, operational, clinical, and technical teams to implement standardized training programs and support large-scale projects.

Requirements

Minimum of 5 years of experience in healthcare informatics, Epic training, or health IT, with at least 2 years in a project or training coordination role.
Experience supporting Epic training programs in a healthcare environment.
Demonstrated ability to coordinate cross-functional teams and manage training initiatives.
Understanding of adult learning principles and instructional design.
Experience with Epic training environments, including environment build and security access.
Strong communication and organizational skills.
Proficiency in Microsoft Office Suite and eLearning development tools.

Nice To Haves

Epic certification in one or more modules (e.g., Ambulatory, Cadence, Professional Billing).
Experience with curriculum development and instructional design for Epic applications.
Experience with system governance, policy and procedure documentation.

Responsibilities

Implementation Coordination Support new Epic implementations and large projects, ensuring alignment with organizational goals and training standards.
Coordinate with external vendors and internal teams for training environment setup and readiness.
Manage upgrade training activities, including content creation, environment updates, and delivery.
Training Environment Strategy Assist in building and maintaining the Epic training environment, ensuring standards, integrity, and security access.
Collaborate with Principal Trainers to support environment build and troubleshooting.
Change Management & Adoption Lead change management efforts for training initiatives, including upgrades and workflow redesigns.
Implement feedback mechanisms to gather and act on stakeholder input.
Cross-Functional Collaboration Partner with Clinical Informatics, IT, Compliance, and operational leaders to align training with workflows, policies, and strategic initiatives.
Facilitate effective meetings and communication across teams.
Reporting & Support Provide status updates and reporting on training activities, risks, and decisions needed.
Support user education before and after go-live, including incident management related to training.

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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