Manager, Strategic Initiatives

Doordash-posted about 1 year ago
Full-time • Manager
Remote • San Francisco, CA
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The Manager, Strategic Initiatives at DoorDash is responsible for leading the development and execution of strategic plans aimed at enhancing customer experience and safety across the platform. This role involves collaboration with various departments to ensure alignment and successful implementation of initiatives, utilizing data-driven insights to inform decisions and monitor progress.

  • Lead the development and refinement of customer experience long-term strategic vision, goals, and initiatives in collaboration with the executive leadership team.
  • Translate strategic objectives into actionable plans, ensuring alignment across departments and functions.
  • Develop detailed project plans, milestones, and timelines to ensure the successful execution of strategic initiatives.
  • Oversee and manage cross-functional teams, providing guidance, resources, and support to ensure project deliverables are met on time and within budget.
  • Continuously monitor and evaluate project progress, identifying potential roadblocks and implementing corrective actions as needed.
  • Utilize data analytics and insights to inform strategic decisions, identify emerging trends, and drive evidence-based recommendations.
  • Collaborate with data analytics teams to develop key performance indicators (KPIs) and metrics to measure the effectiveness of strategic initiatives.
  • Complete Annual Operation Plan in partnership with Finance and ensure all stakeholders provide inputs, are accountable for variances and ensure deadlines are met.
  • Develop comprehensive financial models and projections to support strategic planning and investment decisions.
  • Monitor financial performance, analyze variances, and recommend adjustments to ensure alignment with strategic objectives and financial targets.
  • Foster a culture of collaboration by partnering with cross-functional teams, including Global Support, Integrity, Operations, S&O, and Finance, to ensure cohesive implementation of strategic initiatives.
  • Communicate effectively across departments to align priorities, insights, and drive collective success.
  • 5+ years of experience in a competitive or challenging environment.
  • Strong organizational skills and ability to create structure out of ambiguity.
  • Problem-solving skills with a focus on innovative solutions.
  • Ability to work across a breadth of disciplines and teams.
  • Analytical skills with proficiency in data analysis, SQL, and Excel modeling.
  • Effective communication skills, both persuasive and listening.
  • Experience in project management and execution in a fast-paced environment.
  • Familiarity with customer experience strategies and metrics.
  • 401(k) plan with employer match
  • Paid time off
  • Paid parental leave
  • Wellness benefits
  • Paid holidays
  • Medical, dental, and vision benefits
  • Disability and basic life insurance
  • Family-forming assistance
  • Commuter benefit match
  • Mental health program
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