Manager, Strategic Customer Sales

ServiceTitan • Glendale, CA

3d

About The Position

Ready to be a Titan? ServiceTitan is the world’s leading software platform for the trades, powering the operations, growth, and customer experience of thousands of residential & commercial service and construction organizations. Our end-to-end cloud-based platform helps contractors run more efficient operations, improve profitability, and deliver exceptional service. As the suite of solutions we offer our customers grows and we elevate the ways we engage with, support, and drive expansion across our Strategic Customer base, we’re looking for a proven sales leader to elevate rep performance and help implement effective, scalable processes to accelerate our growth. We’re growing fast, innovating constantly, and building a team that is passionate, customer-focused, and driven by excellence. Role Overview ServiceTitan is seeking a Manager of Strategic Customer Sales to lead a team of sales professionals responsible for optimizing contract renewals and expanding revenue via core platform expansions and adoption of ServiceTitan’s Pro Product modules within a designated book of Strategic Customers. This leader will coach, develop, and scale the go-to-market strategy for an enterprise sales team focused on expanding revenue across ServiceTitan’s largest, most strategic customers.

Requirements

• Bachelor’s degree or equivalent experience required.
• 5+ years of B2B SaaS or ERP sales experience, including at least 2+ years in sales leadership (team lead, manager, or similar).
• Proven experience leading or selling into complex home and commercial services organizations highly preferred.
• Strong understanding of high-complexity sales & renewal motions, pipeline generation, and sales automation tools to scale team operations
• Demonstrated ability to lead teams navigating multi-stakeholder, multi-location enterprise deals.
• Excellent communication, presentation, and executive-selling skills.
• Ability to thrive in a fast-paced, high-growth environment with shifting priorities.
• Strong analytical capability for forecasting, BoB planning, and pipeline management.
• Willingness to travel for team meetings, customer visits, and industry events.

Responsibilities

• Lead, mentor, and coach a team of Enterprise Account Executives focused on expanding revenue across ServiceTitan’s largest partners.
• Develop a high-performance, metrics-driven sales culture with strong rigor around pipeline creation, prospecting, qualification, and closed business.
• Reinforce and elevate a culture rooted in quota achievement, customer-centricity, and strong cross-departmental collaboration
• Provide ongoing training to elevate product knowledge, objection handling, BoB management, and consultative selling skills.
• Build and maintain executive relationships, identify and manage upsell & expansion opportunities, and negotiate complex, multi-million dollar contract renewals with high-quality Enterprise clients
• Implement strategies to help reps balance strategic, long-term account plans with monthly, quarterly, and annual quota targets
• Drive consistent outbound motion, ensuring strong prospecting activity into large multi-location and high-revenue commercial service organizations.
• Manage forecasting, BoB planning, and growth targets while ensuring high-quality CRM hygiene and sales process compliance.
• Work often with critical business partners across Finance, Success, Implementation, Operations, etc. to collaborate on, maintain, and execute on detailed account plans to drive maximum value creation for ServiceTitan’s largest clients
• Work closely and collaboratively with Sales Engineers on complex requirements and integrations
• Work with our Pro Development Representatives to source business for strategic accounts and with important clients
• Support reps in high-value enterprise opportunities and 7-figure contract renewals, including discovery, executive alignment, ROI positioning, and multi-stakeholder deal navigation.
• Articulate ServiceTitan’s value proposition for PE-backed multi-location, multi-trade contractors—empowering organizations to leverage AI to modernize operations, improve profitability, and optimize field performance.
• Support pricing negotiations and facilitate collaboration with Legal, Finance, Product, Customer Success, and Implementation teams to drive successful outcomes.

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees