Manager - Strategic Corporate Development

American Express•Minneapolis, MN

4d•$89,250 - $150,250•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? As a Strategic Corporate Deployment Manager, this role plays a critical part in delivering a seamless early customer experience by bridging sales and implementation, ensuring clients quickly realize value from American Express solutions. By leading deployments, driving adoption, and guiding customers through transformation, it directly supports growth, retention, and increased customer satisfaction. Additionally, the role helps scale customer success model by improving processes, influencing product enhancements, and reinforcing a consistent, world-class client experience.

Requirements

Minimum 5 years of job relevant experience
Education Bachelor's degree in Business or Information Technology or equivalent work experience
Experience in project management, consulting, or software implementation
Hands-on experience configuring applications to meet business requirements
Understanding of data migration and system integrations
Effective oral and written communication skills
Proficient in the use of Microsoft Office suite of software
Knowledge of cloud-based products and services
Strong presentation skills

Nice To Haves

Passion for delivering exceptional customer outcomes
Strong organizational and time management skills
Self-motivated with the ability to manage multiple commitments
Fast learner with a collaborative, team-oriented mindset
Accountable to your team & your customers
An entrepreneurial spirit: flexible and willing to pitch in where needed
Ready to have fun, keep perspective and be part of an amazing team

Responsibilities

Partner with the Sales organization for a warm handoff from commitment to adoption
Engage during the sales cycle to support requirements gathering and solution alignment
Actively listen to the customer’s challenges and prioritize effective solutions
Collaborate with customers to ensure satisfaction and identify opportunities to add value
For existing customers, guide them through migration from legacy tool to new card and expense management platform
Deliver on commitments and meet established timelines
Manage expectations of customers and mitigate risk
Independently plan, organize, and manage deployments for multiple customers
Lead the customer through consultation and analysis of their requirements & business processes
Customize the software to align with customer business requirements.
Coordinate data migration and integrations with existing systems
Consult and guide the customer with recommendations and best practices
Understand existing customers current setup on the legacy tool to ensure a smooth, low-disruption migration that meets their business needs
Train customers and prepare end users
Focus on delivering measurable value at every stage of the journey
Develop personalized use cases to accelerate early adoption
Maintain project momentum through proactive communication and objection handling
Serve as primary escalation point during deployment
Monitor customer health indicators during onboarding
Prepare customers for transition into later lifecycle stages
Provide consistent, high-quality engagement across projects, emails, calls, and cases
Communicate complex ideas clearly and professionally (written and verbal)
Leverage best practices and common use cases to address customer needs
Demonstrate empathy, ownership, and accountability in every interaction
Identify process improvements and operational efficiencies
Partner with the Product team for suggested product & process enhancements
Develop creative workarounds and implementation best practices
Contribute to documentation and onboarding materials for new Customer Success colleagues
Adhere to Blue Box Values, GCS Sales Practices, Standard Operating Procedures & American Express Leadership behaviors
Be a champion of and for Compliance withing US SME AD & GCS
Develop cross-functional partnerships to optimize blue box values

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities