Manager, Strategic Account Management- Collectibles Category (Not Remote- eCommerce/Marketplace Experience Required)

Walmart • Bentonville, AR

238d • $80,000 - $202,000 • Onsite

About The Position

We are a customer-focused team dedicated to helping sellers and suppliers grow on Walmart Marketplace by providing goods to our customers at the best possible prices. We work within our given books of businesses to cultivate a dedicated cohort of invested sellers through intermittent meetings, relationship building, and strategic plans. As a Strategic Account Manager, you will be responsible for growing the most critical accounts in Walmart's Marketplace business. You'll partner with senior executives and leaders in these accounts to build their businesses on the Marketplace through strategic account planning, performance analysis, inventory insights, exclusive deals, events, and new product launches. If being in the front seat of driving a business is exciting, this is the role for you!

Requirements

• 3 years of experience in e-commerce.
• 3 years of experience working with sellers/ suppliers/vendors, etc.
• 3 years of experience in merchandising/ category management.
• 3 years of experience in Business Management, Marketing, Omni-Channel Merchandising, Marketplace, or a related area OR bachelor's degree in Business or a related field.
• Experience in the collectible category.
• Proficiency in MS Office, with a focus on Excel.
• Strategic mindset and ability to prioritize tasks.
• Detail-oriented with a bias for action and a collaborative team player.
• Results-driven with a proactive approach to problem-solving and goal achievement.
• Excellent communication skills, including the ability to deliver presentations to peers, leadership, and internal and external stakeholders.
• Digital literacy and analytics skills.
• Strong business acumen.

Nice To Haves

• 5+ years experience in Business Management, Marketing, Omni-Channel Merchandising, or a related area.
• E-Commerce experience preferred.
• Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
• Strong negotiation and interpersonal skills.
• Detail and results-oriented with sense of urgency.

Responsibilities

• Manage strategic accounts: Serve as a strategic consultant/account manager accountable for driving business growth across a portfolio of strategic sellers.
• Develop strategies with sellers to expand selection, improve offer quality, and drive operational improvements across their business.
• Oversee business performance: Lead annual and quarterly business planning and performance tracking for strategic sellers.
• Conduct deep dive analysis on issues affecting seller business performance and implement corrective actions.
• Drive performance against P&L levers including gross merchandise value (GMV) and contribution profit.
• Develop strong and trusting relationships with partners.
• Serve as the account quarterback working across the organization to solve issues, address pain points, and implement growth initiatives.
• Work directly with sellers to optimize their listings including PDP content, ratings and reviews, ship speed, and price competitiveness to maximize search optimization and discoverability across the platform.
• Teach sellers how to be more successful across the Walmart platform and maximize awareness and adoption of seller growth initiatives including Walmart Fulfilment Services (WFS), Walmart Connect, and more.
• Develop seller marketing plans - including events, site placements, and promotions - that drive incremental traffic and GMV.
• Collaborate with Product Management, Strategy, Operations, Site, and Marketing to deliver best-in-class customer and seller experiences.
• Will be responsible for management of the above and action with limited manager oversight.

Benefits

• Beyond competitive pay, you can receive incentive awards for your performance.
• 401(k) match.
• Stock purchase plan.
• Paid maternity and parental leave.
• PTO.
• Multiple health plans.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree