Manager, Store Operations

Tapestry•New York, NY

13d•$100,000 - $110,000•Hybrid

About The Position

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.Primary Purpose: The Manager, Omni Operations / Inventory Systems & NSO Processes will be responsible for the implementation & ongoing development of all inventory systems / processes. This position will also lead all NSO processes, including new store openings, renovations, relocations & closings for NA Retail / Outlet stores & Coffee Shops and Coach International (Travel Retail & Americas region). This individual will work in a highly collaborative role with a broad group of vendor and corporate business partners and the Field Leadership team. The successful individual will leverage their proficiency in Omni Operations to…

Requirements

Strong written and verbal communication and presentation skills.
Highly organized and proactive with the ability to prioritize and manage multiple tasks with strong attention to detail and accuracy.
Experience working across many functional areas of a company. Can successfully relate to and communicate with individuals at all levels of the organization and can collaborate with various backgrounds and styles.
Ability to gain consensus and work in a challenging, fast paced and highly collaborative environment.
Ability to implement strategies, monitor progress and make necessary adjustments to achieve objectives and mitigate risk.
Ability to proactively troubleshoot and problem solve.
Displays authenticity, flexibility and agility to adapt to a changing business and corporate environment.
Creativity, practicality and ability to deal with complex business matters.
Superior follow through, organization and customer service oriented.
A Bachelor’s degree and 4+ years of relevant work experience. A relevant combination of education and work experience will be considered.
Strong computer skills & overall systems savvy, with advanced working knowledge of MS Office.
Experience in managing and developing a team.
Intellectual curiosity and a passion to learn and to make an impact.

Responsibilities

Responsible for the ongoing management and continuous development of our inventory systems – MIMS (inventory management), PCS (shipment management / tracking), Datascan (physical inventory) and Nedap (RFID).
In partnership with Inventory Control, IT and cross-functional teams, develop and define requirements for the changes / enhancements necessary to support the business. Ensure any process variations for different channels / countries are considered.
Lead the testing, training, communication and procedural documentation for all updated and new system enhancements / implementations.
Lead the pilot and rollout process / timeline for new technology while partnering with appropriate business partners to ensure alignment.
Execute physical inventory process two times each fiscal year, partnering with Inventory Control, Allocation, Loss Prevention, Field Leadership & Datascan. Manage timelines, communication and training, update processes as needed.
Lead the new store opening, renovation, relocation & closing processes. Act as project manager for each project, coordinating activities with cross functional corporate partners & Field Leadership. Manage the timeline, communication & coordination of activities with the store team. Ensure everyone is clear on roles and responsibilities. Act as the main point of contact for the Store Manager and Multi-Manager.
For each new project (new stores, renovations, relocations), partner with Architecture, VM and Field Leadership to review floor plans, with a focus on POS / cash wrap placement, backroom layout & overall storage capacity.
Initiate new store systems set-up with EIM, IT & HR. Ensure set-up is complete in advance of recruiting / hiring processes.
Manage LMS set-up & updates for each project, partnering with cross functional data owners as needed.
Responsible for developing / continually evolving NSO processes, procedures, checklists & communication strategy. Gather feedback from corporate & field partners & hindsight each project to define best practices and enable continuous improvement.
Develop and maintain an expert level of knowledge for all in-store processes, applications and systems.
Develop and maintain an understanding of the various store network platforms to ensure we are able to partner and advise as needed on the capacity as well as limitations.
Maintain a strong working knowledge of all policies and procedures.
Stay current with changes to the business that could necessitate process / policy or reporting updates. Develop and define requirements for the changes necessary to support the business.
Leverage data / analytics to identify trends, uncover opportunities and drive continuous improvement initiatives.
Maintain a communication calendar for the team to help manage messaging / tasks for recurring activities (in addition to systems updates / newness and project work), lead a quarterly review of LY messages to ensure everything is captured.
Support on-site execution of the Store Manager Conference, as needed.
Support Store Operations initiatives / projects on an as needed basis.
Monitor email periodically after hours (nights / weekends) to react to any urgent or time sensitive issues.