Manager, Store in Store

T-Mobile • Kingston, NY

70d • $46,800 - $84,450

About The Position

The Store-in-Store Manager is an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within Store-in-Store partner locations, where active customer engagement is crucial for success. They lead a team of Mobile Experts, Store-in-Store who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. The Store-in-Store Manager leads the sales team to excel at building and deepening relationships with customers through meaningful interactions. They Do it the Right Way and are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions to provide exceptional customer experiences while meeting performance goals and objectives.

Requirements

• High School Diploma/GED (Required)
• 2-4 years Management experience in retail sales Required
• 2-4 years Sales & sales management experience Required

Nice To Haves

• Bachelor's Degree (Preferred)

Responsibilities

• Infuse every Mobile Expert, Store-in-Store with a passion for its customers by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Complete observations of Mobile Experts' interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer flow/wait time. Keep current on products, services and promotions.
• Create competitive best practices amongst the Mobile Expert team while being Customer obsessed, passionate, friendly, and engaging with customers.
• Coach Mobile Experts to match the pace of the customer, connect on a personal level, build rapport, trust, and loyalty with every interaction.
• Ensure team knowledge of store systems and corporate communications.
• Deliver financial results based on key performance indicators and manage store expenses.
• Responsible for overall customer experience, sales, labor, service, growth, and revenue.
• Share feedback to improve sales, performance, customer experience, and T-Mobile's standard operating procedures.
• Lead store operations, opening/closing procedures.
• Supervise sales team, including coaching, performance management, and scheduling.
• Stay up to date on the latest products, services, training, and leadership best practices.
• Assist in maintaining the quality of the overall store-in-store environment and adhere to national plan-o-gram standards.
• Proactively engage with customers in a highly visible and energetic retail environment.
• Leverage digital tools during customer interactions and the onboarding process.
• Follow-up with customers, build and grow a sales funnel and book of business.
• Build strong relationships with Store-in-Store partner leadership.

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees