Manager - Station Operations Center

United Airlines•Denver, CO

About The Position

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day. Job overview and responsibilities The Manager – Station Operations Center leads daily operations for the station operations center (SOC) and is responsible for overseeing the day-to-day performance of the SOC. They also are responsible for strategic planning involving stakeholders across multiple organizations and entities Coordinate station future flight planning activities collaborating with Network Planning, Government Agencies and Local Stakeholders to ensure all airport departments have the information to prepare and make necessary adjustments to support changes to future flight schedules and operations. This includes close coordination on how flight schedules are gated, use of assigned gates, management of growth and ensuring airport infrastructure supports successful execution of planned schedules Foresee future challenges and communicate the course of action necessary in a core4 fashion to achieve both station and enterprise objectives. This includes future growth and expansion planning Maintain, analyze and communicate operational performance metrics as they relate to quality customer service, market focus, DOT performance and strategic initiatives Partner with NOC to address system and local issues that have a significant impact to safety, security, employees, customer and baggage handling, aircraft scheduling, facility and field conditions Oversee resolution of all operational critical issues involving any department, service provider and/or governmental agency; escalate operational critical issues to senior leadership Manage IRROPs strategic planning and funnel ops critical communication to station senior leadership across all divisions Manage staffing for Operations Control Managers and Supervisors Provide performance leadership and guidance to the SOC team and Hub organization

Requirements

Bachelor’s degree and/or related field experience in an airline operational environment
Proven track record for decisive actions backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
Demonstrated leadership ability and desire to work independently in a fast-paced environment
In-depth knowledge of operations, management, logistics and technology
Exceptional interpersonal skills
Excellent verbal and written communication and presentation skills
Proactive and self-directed management style
Superior problem-solving skills
Be an influencer among your peers and other leaders across the organization
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Experience working with operational programs such as Inform Real Time Stands, Unimatic, IOM, and similar programs
Knowledge of FAA and ATC practices and procedures

Responsibilities

Leads daily operations for the station operations center (SOC) and is responsible for overseeing the day-to-day performance of the SOC.
Responsible for strategic planning involving stakeholders across multiple organizations and entities
Coordinate station future flight planning activities collaborating with Network Planning, Government Agencies and Local Stakeholders to ensure all airport departments have the information to prepare and make necessary adjustments to support changes to future flight schedules and operations.
Foresee future challenges and communicate the course of action necessary in a core4 fashion to achieve both station and enterprise objectives.
Maintain, analyze and communicate operational performance metrics as they relate to quality customer service, market focus, DOT performance and strategic initiatives
Partner with NOC to address system and local issues that have a significant impact to safety, security, employees, customer and baggage handling, aircraft scheduling, facility and field conditions
Oversee resolution of all operational critical issues involving any department, service provider and/or governmental agency; escalate operational critical issues to senior leadership
Manage IRROPs strategic planning and funnel ops critical communication to station senior leadership across all divisions
Manage staffing for Operations Control Managers and Supervisors
Provide performance leadership and guidance to the SOC team and Hub organization