Manager/Sr. Manager of Software Engineering - Commerce Cloud

Salesforce•Burlington, MA

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. What You Will Be Doing We are seeking a Senior Engineering Manager for Commerce Cloud Agentforce who will deliver cutting-edge AI-powered features and products on our e-commerce platform. As part of one of the fastest growing clouds at Salesforce, the Commerce Search group has an exciting long-term roadmap dedicated to building scalable services that will power product discovery amongst the world's most trusted brands. This group works on next generation “AI-First” Product Discovery leveraging AI/ML models that are trained for commerce specific needs. Product Discovery is critical for our customers’ success. The Engineering Manager demonstrates deep business, industry, and product knowledge to ensure the success of our customers by effectively managing a team of Engineers and Architects. We are looking for a technically strong, energetic, highly collaborative, and passionate leader to lead our software engineering team! You will run and lead a team/teams of outstanding developers and keep quality in mind. We work in a collaborative environment, and we value open communication and feedback, code reviews, and making learning fun!

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent practical experience.
5 + years of proven track record leading software engineering teams with a distinguished track record on technically fast paced projects
Strong verbal and written communication skills, organizational and time management skills
Ability to be flexible, proactive, comfortable working with minimal specifications
Experience in hiring, mentoring and leading engineers
Working experience of software engineering best practices including coding standards, code reviews, SCM, CI, build processes, testing, and operations
Experience with Agile development methodologies. Scrum Master experience required
Experience in communicating with users, other technical teams, and product management to understand requirements, describe software product features, and technical designs
Experience working on AWS/GCP is a must

Nice To Haves

Experience with Agents is a plus
Experience with Search technologies like Lucene, Elasticsearch, Solr is a huge plus
Experience working on building Search Platforms/features is a huge plus
Experience with AIL/ML pipelines is a huge plus

Responsibilities

Drive the execution and delivery of high-quality features by collaborating with many multi-functional teams, architects, product owners and engineers
Make critical decisions that attribute to the success of the product
Proactive in foreseeing issues and resolving it before it happens
Daily management of stand-ups as the Scrum Lead for engineering teams
Partner with PO to align with objectives, priorities, tradeoffs, and risk
Ensuring teams have clear priorities and adequate resources
Empowering the delivery team to self coordinate
Be a multiplier and have a passion for team and team members’ success
Providing technical guidance, career development, and mentoring to team members
Maintaining high morale and motivating the delivery team to go above and beyond
Vocally advocating for technical excellence and helping the teams make good decisions
Participating in architecture discussions and planning
Participating in multi-functional coordination, planning, and reviews with leads from other engineering teams
Maintaining and encouraging our culture by interviewing and hiring only the most qualified individuals
Occasionally chipping in to development tasks such as coding and feature verifications to assist teams with release commitments, to gain an understanding of the deeply technical product as well as to keep your technical skill sharp