Manager / Sr. Manager, Business Value Services (CBS)

Salesforce.com • Chicago, IL

115d • $182,280 - $243,810 • Remote

About The Position

This is a high-impact opportunity to join Salesforce's Business Value Services (BVS) team-a unique blend of executive advisory, commercial execution, and strategic consulting. The BVS team partners directly with senior sales leaders on our largest, most strategic accounts. As Director of Business Value Services, you will engage C-suite and executive stakeholders to shape transformational programs, quantify business outcomes, and drive commercial success. You'll be instrumental in defining value-based strategies, building executive-ready business cases, developing deal structures, and driving differentiated sales motions. This role sits at the intersection of sales execution and long-term strategy, ideal for commercially savvy consultants with a passion for customer impact and tangible business results.

Requirements

• Proven Executive Engagement Experience: Ability to lead complex value-driven conversations with C-level stakeholders in Technology, Media, and Telecommunications (TMT).
• Commercial Acumen: Track record of shaping deals, influencing commercial strategy, and driving business outcomes across complex, enterprise sales environments.
• Strategic Storytelling Skills: Ability to distill complex data and insights into crisp, executive-friendly narratives that influence decision-making.
• Consultative Mindset: Background in management consulting, corporate strategy, or customer-facing advisory roles with demonstrable success in outcome-based selling.
• Analytical Rigor: Advanced financial modeling and quantitative analysis skills with the ability to simplify and communicate key takeaways.
• Cross-Functional Leadership: Experienced in navigating matrixed organizations, driving alignment across sales, solution engineering, pricing, legal, and customer success teams.
• Technology Curiosity: Comfort engaging in discussions that bridge business strategy and technology enablement.

Nice To Haves

• 10-15+ years of relevant professional experience
• Experience supporting or selling into TMT verticals
• MBA or equivalent advanced degree
• Familiarity with enterprise SaaS business models and Salesforce solutions

Responsibilities

• Engage directly with customer executives to understand their priorities and co-develop strategic investment cases tied to their business goals.
• Partner with sales leadership on high-priority accounts to shape pursuit strategies, qualify opportunities based on business impact, and accelerate deal cycles.
• Facilitate customer workshops to uncover key business drivers, identify transformational opportunities, and quantify financial outcomes (e.g., ROI, TCO, payback period).
• Lead the creation of compelling business case narratives and executive presentations that communicate Salesforce's differentiated impact.
• Partner cross-functionally to shape commercial strategies and support deal negotiations, aligning customer value with Salesforce growth objectives while proactively identifying and mitigating strategic, competitive, and operational risks to accelerate sales outcomes.
• Post-sale, partner with customer success and sales teams to track and communicate realized value, reinforcing Salesforce's long-term strategic partnership.
• Drive internal enablement, methodology evolution, and best practice sharing across sales, solution engineering, industry teams, and other stakeholders, while mentoring junior team members and helping scale value methodologies across Business Value Services and the broader Salesforce organization.

Benefits

• Time off programs
• Medical, dental, vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Publishing Industries
• Education Level: Master's degree
• Number of Employees: 5,001-10,000 employees