Manager, Specialty Pharmacy Operations - Signature Healthcare (Brockton, MA)

Clearway Health•Brockton, MA

5d•$147,000 - $180,000•Onsite

About The Position

Welcome to Clearway Health - a recognized Great Place to Work® and destination organization! We are an award-winning culture where talented people are respected, informed, engaged, empowered, developed – and where they want to grow and make a difference. We offer a wide range of benefits, perks and wellness programs in addition to continuous learning opportunities to help you grow. At Clearway Health, diversity, equity, inclusion and belonging are an essential part of our business and workplace culture. Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems and the communities they care for to accelerate their specialty pharmacy programs. At Clearway Health, we take great pride in our High Five! Values to provide best in class experiences for our employees, our clients and their patients. We welcome you to follow us on LinkedIn where you can also learn more about our company, culture, people, and careers. POSITION SUMMARY: This is an exciting opportunity to take charge of day-to-day specialty operations across multiple contracted partner locations. As the ideal candidate, you'll be utilizing your strong knowledge of specialty pharmacy, focusing on creating and managing pivotal programs that drive client clinical and financial success. What sets you apart is your ability to thrive under time constraints, build trust with clients, and bring a dedicated service-oriented approach to your work at client sites. You will forge strong partnerships to craft and execute strategies that not only expand client programs but also uncover immediate avenues for growth and optimization. It's a dynamic position that promises excitement and significant impact. Learn more about Signature Healthcare, our Client Partner! This position will be located on site at our client partner, Signature Healthcare, founded as Brockton Hospital in 1896, a not-for-profit, integrated healthcare system providing a wide range of services to patients of all ages throughout Southeastern Massachusetts. They are comprised of the award-winning Signature Healthcare Brockton Hospital, Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 15 ambulatory locations, and the Brockton Hospital School of Nursing. At Signature Healthcare, they are transforming how healthcare is delivered by providing integrated care to their patients. They bring together hospitals, healthcare providers, and community medical offices to create a seamless patient experience. This approach improves the quality of care, reduces costs and makes it easier for patients to get the care they need.

Requirements

A bachelors or PharmD Pharmacy (B.S. or PharmD) is required.
Must be currently registered as a Pharmacist with the Board of Pharmacy in the state of residence of the client.
5+ years of relevant experience in pharmacy and prior leadership experience is required.
Exceptional interpersonal skills to effectively collaborate with healthcare personnel, both within and outside the department, in resolving situations and demonstrating leadership.
In-depth knowledge of pharmacy procedures, systems, and equipment, coupled with a high level of proficiency in their execution.
Previous oversight experience involving pharmacy-related aspects in outpatient/ambulatory clinics.
Strong analytical abilities to assess and enhance current pharmacy services and procedures through comprehensive data gathering and evaluative research.
Exceptional organizational and personnel management skills, serving as a role model and ensuring a collaborative approach to operations.
Proficiency in standard healthcare office software (e.g., MS Word, Excel, Access, web browser), coupled with knowledge of pharmacy and clinical database systems (e.g., QS1, Centricity, Meditech, Cerner, EPIC, SCM, etc.).
Self-management skills with the ability to work independently, displaying initiative, strong work ethic, and the capability to identify issues or opportunities requiring attention and change.
Adept at creative problem-solving in resource-constrained situations, with the flexibility to adapt and formulate alternative plans as necessary.
Demonstrated proficiency in process improvement skills and acumen.

Nice To Haves

MBA or other business degree preferred.
2+ years of experience in specialty pharmacy is preferred.
Epic, Meditech, Cerner, and QS1 systems experience is highly desired.

Responsibilities

Provide oversight of operational responsibilities at partner sites, covering new and established growth programs at client sites.
Reporting on program performance, you extract and summarize reports and performance metrics via Salesforce.
Assist with the development and implementation of processes essential for specialty pharmacy program growth.
Manage day-to-day program operations and processes related to the specialty program, you ensure all standards are met.
Identify areas for program improvement, you collaborate with your team to devise solutions and support implementations.
Responsible for overseeing designated staff at client sites to support the specialty pharmacy program.
Handle scheduling and time card management of all staff, such as managing scheduled and unscheduled time off and coverage assignments at deployed sites (pharmacists, liaisons, etc.), you ensure the program is adequately staffed for operation.
Provide day-to-day performance management and accountability to all dedicated account staff, in conjunction cross-functional teams.
Actively participate in interviewing, hiring, orientation, onboarding, and recurring training of staff is one of your key responsibilities.
Create a positive work environment and fostering teamwork and partnership at all levels is a top priority for you.
Support consistent engagement between in-clinic and pharmacy services at partner sites.
Serve as a direct liaison for all matters related to the specialty program and clinic workflow with clinical staff and providers.
Understand clinical service needs, translating them into program standards, and addressing challenges and roadblocks by devising solutions and alternative approaches are areas where you excel.
Work directly with pharmacy teams to ensure the successful operation of the specialty pharmacy program and support with special projects as requested.
Achieve local target goals by developing tactics to ensure ongoing client success.
Coordinate clinical care programs aligned with partner health system objectives through the management of on-site staff.
Focused on maintaining strong relationships with business units, clinical staff, and client leadership to ensure the success of programs.
Address partner inquiries promptly and with a high level of service.
Adhere to all policies and procedures of the organization and ensure compliance with all Federal, State, and Local laws, accreditation standards, regulations, and rules.
Have a comprehensive understanding of the 340B drug program, insurance navigation, and basic pharmacy liaison workflows.
Dedicated to creating and maintaining a healthy work environment where people feel supported, accountable, and where standards are applied, and expectations are clear.
Believe in leadership that supports and leads, models behavioral standards, and sets the example for doing things right.
Engage in the department, including managing up, owning team decisions, and supporting departmental and/or organizational initiatives.
Holding yourself and others to the highest ethical standards is a commitment you honor above all.