Manager, Specialty Operations - ACA

bswift

16h • $100,000 - $115,000 • Remote

About The Position

The primary objective of the Manager, Specialty Operations (ACA) is to lead, manage, and inspire a team that delivers exceptional service and compliance support across Affordable Care Act (ACA) functional areas. This position oversees transactional back-office functions that support the broader scope of benefits administration, ensuring clients remain compliant with ACA regulations and reporting requirements.
The Manager drives execution, operational excellence, and a consistent, high-quality client experience through proactive leadership, accountability, and strong team engagement.
This position is remote and can be filled anywhere in the U.S. However, bswift operates with Central Time Zone hours (8:00 a.m.–5:00 p.m. CST), and all teammates are expected to align their schedules accordingly.

Requirements

• Excellent verbal and written communication skills with the ability to engage clients, colleagues, and leadership effectively.
• Experience in ACA compliance, Technology, Health & Welfare Benefits, Human Resources, or Healthcare strongly preferred.
• Strong relationship management and project management expertise with the ability to motivate and align multiple stakeholders.
• Tech-savvy with a willingness to learn new technologies and communicate their impact effectively.
• Leadership style that models and reinforces bswift’s core values.
• Adaptable and able to manage changing priorities with composure and focus.
• Willingness to work nights or weekends as necessary to meet deadlines.
• Bachelor’s degree (B.A. or B.S.) required, or equivalent relevant work experience.

Nice To Haves

• Previous leadership experience in ACA administration, compliance, or client delivery teams.
• Knowledge of IRS reporting systems, ACA data validation, and error resolution.
• Experience working in a fast-paced, service-oriented environment.
• Familiarity with benefits administration platforms and ACA technology tools.

Responsibilities

• Lead and manage ACA operational teams responsible for 1094/1095 form processing, IRS submission, and employer compliance reporting.
• Monitor team capacity, deliverables, and performance daily to ensure timely and accurate completion of work.
• Conduct regular 1:1s to support development, address needs, and ensure successful task execution.
• Serve as the primary client escalation point for ACA service delivery concerns, driving resolution and ensuring high-quality outcomes.
• Provide operational performance reports to senior leadership weekly, identifying successes, risks, and resourcing needs.
• Lead weekly team meetings to communicate business initiatives, review deliverables, and align on client and compliance timelines.
• Hire, develop, and retain team members who reflect bswift’s values and commitment to service excellence.
• Oversee ACA implementations, managing risks and communicating progress to senior leadership and clients.
• Collaborate with internal teams (Product, QA, and Client Services) to ensure accuracy in ACA processing and system functionality.
• Partner with the VP in remediation efforts and act as the point of contact for clients seeking engagement with senior management or subject matter experts.
• Provide ongoing feedback, coaching, and mentorship to direct reports, fostering professional growth and accountability.
• Manage performance against KPIs and service-level expectations.
• Identify process improvement opportunities to streamline ACA operations and enhance efficiency.

Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment! No time to commute? No problem!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager