Manager, Specialized Ops
About The Position
As a Manager, Specialized Ops, you will be responsible for supporting Disney Automated Ad Sales by facilitating the delivery of programmatic and self-service ad campaigns across the Walt Disney Company’s collection of digital sites and applications. You will manage a team of Senior Specialists, guiding career pathing and development, as well as assisting them on projects, training, workload, higher level troubleshooting, and day to day oversight. This role will drive operational management of our SSP and DSP partners as well as our internal self-service platform (Disney Campaign Manager) on delivery concerns, billing workflow changes, feature enhancements, etc. In addition, this Manager will coordinate with fellow Specialized Ops Management on key initiatives and define assignments to the dedicated team of Specialists. You will also be asked to collaborate internally with Ad Platform and Sales Enablement to address items like feature enhancements, workflow optimizations, and system access.
Requirements
- 5+ years of professional experience with at least 3 years within a Digital Ad Sales Operations role
- Experience leading/managing a team preferred
- Very strong understanding of automated sales landscape/industry/offerings
- Detailed comprehension and experience in trafficking digital video/digital display and other interactive formats, including VAST and VPAID
- Expert problem solving and troubleshooting abilities
- Excellent client and interpersonal skills, with a flexible attitude that withstands a hefty and varied workload
- Experience and comfort with presenting and training in front of large groups
- Comfortable making hiring/management level decisions
- Takes initiative and able to foster sales and partner relationships while focused on customer service
- Bachelor’s Degree or Equivalent
Nice To Haves
- Experience supporting teams with process development, as well as training & development
- Supply-side and demand-side platform or self-service platform experience
- Experience with ad server trafficking and able to communicate clearly with Product & Support & Sales teams
- Proficient in Microsoft Office Suite
- Experience in a queue management/ticketing system (JIRA/Salesforce)
Responsibilities
- Develop a team of Senior Specialized Ops Specialists to successfully manage their SSP/DSP partners or Disney Campaign Manager and the underlying deals/monetization that are driven through these platforms
- Build processes and proficiency in the team to steer higher level automated operation platform troubleshooting
- Partner effectively with Automated Sales & Product/Ad Platform Operations & Finance/Business Enablement to drive key initiatives
- Identify and help work on ad server or automated platform enhancements to maintain needs of the business.
- Build and maintain deep relationships with external partners on the SSP, DSP, & third party vendor side whilst helping to drive strategy/decisions tied to these partners
- Maintain deep comprehension of automated industry standards/trends/innovations and how Disney can/should/will factor in these
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What This Job Offers
Job Type
Full-time
Career Level
Manager
