Manager, Special Events (54842)

DIAMOND BASEBALL HOLDINGS LLC•North Little Rock, AR

1d•Onsite

About The Position

The Arkansas Travelers, Double-A affiliate of the Seattle Mariners, bring top-tier baseball and a dynamic fan experience to Dickey-Stephens Park. Known for developing future Mariners stars, the Travelers are a cornerstone of the central Arkansas community. The Arkansas Travelers are a proud member club of Diamond Baseball Holdings (DBH). DBH was formed in 2021 to support, promote, and enhance Minor League Baseball through best practices, professional management, innovation, and investment. The Arkansas Travelers are seeking an enthusiastic candidate to drive the development and management of the marketing, sales and execution of events and special events at Dickey-Stephens Park. This role will encompass the planning, execution and completion of events with a variety of associated accountabilities. This position has a strong emphasis in relationship building skills and requires personal drive, determination, and hard work in a fun, fast-paced environment.

Requirements

Excellent interpersonal and communication skills as well as the ability to work in a fast-paced environment and manage multiple tasks.
Outstanding computer skills including MS Office products are necessary
Must be able to work holidays, evenings, and weekends.
2 - 4 years of related experience with a working knowledge of local and/or regional markets, event or venue operations, sales or marketing in the event industry is required.
Bachelor's degree in business, facility/hospitality/sport management or similar.
Ability to learn all video board and sound related equipment and basic functions.

Responsibilities

Act as the primary on-site contact for all non-baseball events at Dickey-Stephens Park.
Work with all events from beginning to end including walk throughs, rate and contract negotiations, pre-event planning, food and beverage planning, staffing, load-in/out, event execution and post-event settlement.
Lead internal and external meetings as required, including but not limited to walkthroughs and tours of event spaces for clients and vendors, menu reviews, department meetings, staff meetings, pre-shift meetings, etc.
Organize and schedule internal staffing and working with 3rd party vendors for set-up, tear down and execution of events.
Cultivate a strong working relationship with all team departments, including, but not limited to, operations, grounds, food & beverage, marketing and sales.
Proactively solicit new business by making sales calls/presentations, attending trade shows, and engaging in other client prospecting, with the expectation of exceeding monthly and yearly revenue targets.
Work with other departments to create and market new business opportunities to existing client base; research, analyze and develop special event profit generating opportunities for both outside events and events around existing sports properties.
Work with the marketing department to create “events within events” to drive fan engagement, revenue and new business opportunities for baseball games.
Create leads and develop long term relationships in the event planning, production and promotion communities to enhance events.
Implement marketing plan and strategy for stadium outside events, including updating and maintaining all information on facility website, social media, and marketing materials with regards to rentals/events.
Work with the creative team to create compelling marketing materials for use in print, digital and trade shows to showcase the facility and its multitude of events we are capable of hosting.
Properly compile and distribute all pertinent event information in an effective and timely manner.
Provide superior customer service to clients before, during and after event.
Always demonstrate and promote a professional and positive attitude.
Create post event notes upon completion of every event.
Create, prepare and provide required reports to the General Manager including proformas, special event revenue reports, profit and loss statements and departmental projections for events.
Ensure all event payments are received and track all invoices pertaining to the event.
Work with stadium concessionaire on menu creation, menu customization, and execution of catering and staff needs for all events.
Develop and manage custom layout structures for clients based on event requirements, budgets, and partnership agreements.
Build and maintain strong relationships with local tourism partners, including the Little Rock Convention & Visitors Bureau (LRCVB) and North Little Rock Tourism, to enhance event opportunities and community collaboration.
Prospect, pitch, and secure corporate partnerships — including signage, digital media, hospitality, and promotional activations — to achieve and exceed annual revenue goals.
Build and maintain strong relationships with local and regional businesses, creating customized sponsorship packages that align with partner objectives and elevate the Arkansas Travelers brand.
Collaborate with internal teams to fulfill partnership elements, track performance, and provide exceptional service to drive renewals and long-term partner value.
Complete other duties as assigned including tarp pulls and game duties.