Manager, Solutions Engineering
About The Position
We are looking for a Manager, Solution Engineering to join our team at LaunchDarkly. You will manage a team of Solution Engineers who are technical experts and trusted advisors for our customers and prospects. Solution Engineers help qualify and close opportunities through sales presentations, product demonstrations and Technical Validation (ie: Proof of Values (POVs)). You will take an active role in the region for supporting customer facing activities and engagements for our large accounts. You will ensure tight collaboration and knowledge sharing across our broader go-to market teams and product teams. LaunchDarkly is a rapidly growing software company with a strong mission and vision carried out by a talented and diverse team of employees. Our goal is to help DevOps teams build better software, faster.
Requirements
- Proven 5+ years experience leading a presales field engineering team, focusing on defining, developing and managing customer demos and evaluations
- Familiarity of MEDDIC / Command of the Message or similar qualification framework
- Deep understanding of DevOps industry trends and tooling
- Excellent leadership, communication and interpersonal skills with the ability to effectively collaborate and build relationships with cross-functional teams and external stakeholders
- Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and requirements
- Travel up to 30%
Responsibilities
- Supervise day-to-day activities of Solutions Engineers, ensuring timely and effective support of sales opportunities.
- Collaborate with the Sales team to coordinate customer demonstrations and respond to technical inquiries.
- Provide input to improve internal tools, processes, and documentation based on frontline experience and feedback.
- Support onboarding and skill development through coaching and shadowing.
- Conduct performance reviews and support career development through individual plans.
- Partner with Recruiting to participate in interviews and support hiring efforts.
- Serve as a liaison between the Solutions Engineering team and cross-functional teams to escalate customer feedback.
Benefits
- Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
251-500 employees
