Manager, Solutions Architecture

Zendesk • Austin, TX

1d • $170,000 - $254,000 • Hybrid

About The Position

As the Manager of Solution Architects, you will lead a team responsible for both pre-sales solution design and proposal delivery. You will manage the team's resources, methods, and staffing to achieve departmental goals. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

Requirements

• 6+ years of professional work experience , with a minimum of 2 years in a management or leadership role.
• Proficient functional knowledge of the software implementation lifecycle, from initial discovery and design to final deployment and support.
• Strong technical background in cloud technologies, specifically Amazon Connect , SaaS applications, and enterprise-level solution architecture.
• Exceptional leadership, communication, and problem-solving skills, with the ability to manage competing priorities and drive results.

Responsibilities

• Lead and mentor a dual-focused team of Solutions Architects and Services Consultants.
• You will be responsible for defining and implementing team procedures for short-term results and recommending policy changes to ensure resources are used effectively.
• You will possess a deep, working knowledge of Amazon Connect, including its core components and capabilities, to effectively guide your team and serve as a final point of escalation for complex technical challenges.
• Act as the primary point of contact for collaboration with sales, product, and engineering teams.
• Facilitate clear communication to align on customer requirements and provide valuable product feedback.
• Oversee project delivery to ensure all implementations are completed on time, and to a high standard.
• Ensure the team effectively supports the sales cycle by providing accurate and compelling solution designs and estimates.
• Serve as a point of escalation for complex technical challenges, providing expert guidance and solutions to unblock the team and maintain project momentum.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed