Manager, Solutions Architect

Jellyvision•Chicago, IL

2d•$145,000 - $160,000•Remote

About The Position

Manager, Solutions Architect Who we are Jellyvision is redefining how organizations experience benefits by bringing everything together in one modern, intelligent home. With ALEX Home, we combine our award-winning ALEX® decision support with a flexible benefits administration platform, giving employers and employees a simpler, smarter way to manage benefits year-round. Our mission is to help organizations reduce complexity, lighten administrative burden, and drive real employee understanding and utilization without forcing rip-and-replace decisions. We meet teams where they are today and give them a clear path to what’s next. The people behind Jellyvision are creative problem solvers who care deeply about getting it right. We debate ideas, give real feedback and sweat the details because those details are what turn complicated problems into great experiences for real humans. We’re a human first company that trusts smart people to do great work. We value curiosity, kindness and willingness to try new things, learn fast and try again. You won’t just show up to do a job, you’ll help build what’s next, solve real problems and have some fun doing it. What’s the role? As the Associate Manager, Solutions Architect (Player Coach), you will be a senior technical leader bridging the Revenue and Technology teams. This "Player-Coach" role involves personally serving as a trusted technical advisor for Benefits Administration opportunities while simultaneously leading a small team of two Solutions Architects, offering them coaching, guidance, and technical oversight. This role requires hands-on technical execution and people leadership. You will act as the Revenue team's primary technical expert, mastering our products, technical architecture, security and implementation requirements, customer needs, and sales process, while ensuring your team delivers consistent, high-quality technical support that accelerates deals and builds trust with buyers, brokers, and partners. You will also collaborate with Marketing and Product to represent the voice of the market, informing the development of our integrated benefits suite. What you’ll do to be successful

Requirements

10 years of progressive experience as Solutions Architect in the Benefits Administration/Technology industry
At least 2 year of formal or informal experience in a leadership, player-coach, or mentoring capacity, including direct oversight of 1-2 team members.
Experience in architecting and demoing complex enterprise solutions to C-level technical stakeholders
Understanding of the broker and carrier ecosystem to assist in strategy development
Demonstrated ability to quickly absorb technical details, design solutions, and translate them for customers in a sales environment.
Ability to generate customer-facing collateral for addressing technical concerns in a customer-friendly way that supports the sales message.
History of collaborating closely across the organization, including sales, marketing, legal, security, and technology teams.
Have worked in a high growth environment with new product launches
Strong communication skills: Able to present complex technical concepts and ideas to internal and external stakeholders in a way that’s honest, compelling, and empathetic.
Communicates Effectively
Cultivates Innovation
Drives Results
Leads with Trust
Mission Focus
Strategic Mindset

Responsibilities

Leadership and Coaching Lead, mentor, and coach a small team of Solutions Architects, providing them with guidance and technical oversight.
Mentor the team to elevate their technical sales capabilities, presentation skills, and solution design excellence for direct prospects, brokers, and clients
Own complex or strategic sales cycles while modeling best-in-class technical discovery, demos, and solution design.
Lead by example on complex technical sales cycles.
Build a scheduling regime for demo coverage that supports demand and the Ideal Customer Profile (ICP).
Support revenue targets related to technical sales requirements and assist the team with hitting and exceeding quota.
Collaboration Collaborate with Sales Enablement to create advanced technical sales collateral, assist in training new associates, and develop/roll out technical talk tracks for the sales team and Solutions Architects on the Benefits Administration and ALEX platforms.
Act as the Revenue team's primary technical expert, mastering our products, technical architecture, security requirements, customer needs, and the sales process.
Serve as a trusted technical advisor for Benefits Administration opportunities.
Lead technical information requests, design tailored product solutions, and provide in-depth product demonstrations.
Lead plan design analysis to insure product fit
Build a deep understanding of our products’ integration capabilities, including APIs, file sharing, and Single Sign-On (SSO), and help customers understand their architecture and benefits.
Be quick on your feet, helping the sales team field questions and objections during the sales process, and helping customers understand how our architecture excels compared to the competition.
Assist with RFP content when technical expertise is necessary.
Collaborate with Marketing and Product to represent the voice of the market, informing the development of our integrated benefits suite.
Contribute to the sales strategy and technical planning for future products and initiatives.
Leverage your deep understanding of our customers’ technical and security landscapes to identify which customers are prime fits for pilots and new products and inform our product roadmap.