Manager, Solution Adoption

Waystar • Atlanta, GA

3d

About The Position

As Waystar continues to grow rapidly, we are seeking a talented and dedicated Manager, PMO to lead our Project Management Team. This role is critical to driving successful implementations of our offerings with customers. The ideal candidate is a tech-savvy, resourceful leader who can build strong relationships across all levels of an organization—from executives to end-users—while ensuring operational excellence.

Requirements

• Bachelor’s degree in Computer Science or related technical field (or equivalent experience).
• 4+ years of Project Management experience in a SaaS Professional Services capacity, preferably in healthcare.
• 1–2 years of experience in a management role (preferred)
• Proven ability to lead and motivate teams.
• PMP Certification (or eligible to take)
• Knowledge of healthcare software implementations.
• Strong ability to manage multiple initiatives in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office (PowerPoint, Word, Excel).
• Passion for healthcare and technology.
• High emotional intelligence and adaptability.

Responsibilities

• Lead and manage the Waystar Project Management Team, providing resources, tools, and standardized processes for success.
• Forecast, plan, report, and manage the team’s portfolio of projects to ensure accurate and timely revenue projections.
• Develop deep expertise in implementation milestones and dependencies for all Waystar solutions.
• Oversee implementations across the customer base, ensuring quality and timeliness.
• Manage prioritization, escalation, and resolution of issues across implementations.
• Define, implement, and scale project management processes to drive efficiency.
• Partner with Customer Success to align project management practices with long-term strategy.
• Provide project management expertise for new and existing customer projects.
• Deploy resources based on skill and expertise for optimal outcomes.
• Track team effort and leverage data-driven insights for decision-making.
• Create customer-facing documentation and educate internal teams on implementation processes.
• Collaborate cross-functionally to continuously improve offerings and customer satisfaction.
• Represent Waystar with professionalism, integrity, and a commitment to excellence.

Benefits

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.
• We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

What This Job Offers

• Job Type: Full-time
• Career Level: Manager