Manager, Software Engineering

Altice USA-posted 3 months ago
Manager
Plano, TX
Telecommunications
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

We are seeking a Manager, Software Engineering to lead the design and delivery of next-generation customer engagement platforms, leveraging Google Cloud's Customer Engagement Suite (CES). This role is instrumental in driving digital CX transformation by integrating AI-powered tools like Dialog Flow, Contact Center AI (CCAI), Vertex AI, Apigee, and Big Query to build scalable, intelligent, and personalized customer service experiences. You will work with a high-performing team of developers, cloud architects, and business stakeholders to modernize customer interaction channels - from call centers to digital self-service.

  • Lead, mentor, and manage a team of software developers and automation engineers, promoting a culture of collaboration, innovation, and continuous improvement.
  • Champion the implementation of scalable, secure, and intelligent CX platforms across multiple channels (voice, chat, SMS, app, web).
  • Set clear goals and expectations, conduct regular performance reviews, and support the professional development of team members.
  • Strong stakeholder management skills across business and technical teams.
  • Hire and onboard new team members as needed.
  • Closely manage the software development lifecycle, ensuring the timely delivery of high-quality software that meets customer and business requirements.
  • Work closely with product managers, designers, and QA to prioritize backlogs and plan bi-weekly sprint releases.
  • Manage project timelines, risks, and resources effectively.
  • Provide architectural and technical direction, participate in code reviews, and ensure adherence to best practices and coding standards.
  • Advocate for engineering excellence, including test automation, CI/CD pipelines, and performance monitoring.
  • Evaluate and recommend tools, technologies, and frameworks to enhance development efficiency.
  • Implement and refine agile methodologies (e.g., Scrum or Kanban) to improve team velocity and productivity.
  • Track and report on key metrics related to software quality, delivery, and team performance.
  • Identify areas for improvement in development processes and implement best practices.
  • Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
  • Minimum 5 years of experience in technically managing the software development, automation, and tools.
  • Proven ability to lead cross-functional teams and manage multiple projects simultaneously.
  • Experience mentoring developers and fostering a high-performing team culture.
  • Experience with Google Cloud capabilities.
  • Thorough understanding of software methodologies and DevOps practices.
  • Experience with implementing and optimizing CI/CD Pipelines.
  • Good intuition for software design, actively looking to learn from other teams and projects.
  • Demonstrated experience solving performance and data issues by applying experience/knowledge.
Track Jobs with Teal

Job Search Resources

•
AI Resume Builder
•
Software Engineering Manager Resume Examples
•
Software Engineering Manager Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service