Manager Software Engineering
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About The Position
The Head of Incident Response & Prevention Engineering is responsible for ensuring the reliability, availability, and resilience of MX's systems and services through a deeply technical, prevention-focused approach to incident management. This role goes beyond traditional incident handling by using architectural insights, engineering excellence, AI adoption, and automation to reduce incident recurrence and improve our systems at scale. The ideal candidate is an engineering leader who does well in high-pressure situations, deeply understands distributed systems, and has a strong track record of working across multiple engineering teams to reduce MTTR and driving long-term improvements.
