Manager, Software Engineering Management
About The Position
The TWF Engineering team is responsible for building scalable, secure, and innovative solutions that power critical enterprise workflows. We focus on delivering high-quality products that enhance operational efficiency and customer experience. ServiceNow's IT Operations Management (ITOM) platform delivers AI-powered observability to help enterprises reduce alert noise, prevent outages, and accelerate incident resolution. LogDB is a highly scalable Rust-based log database that powers Health Log Analytics (HLA), enabling predictive AIOps capabilities for proactive anomaly detection across IT infrastructure. As an Engineering Manager for LogDB (M3), you will lead a team of talented engineers within the TWF organization. This role combines technical leadership with people management, requiring strong communication skills and a strategic mindset to drive engineering excellence. You will lead the LogDB team through a multi-quarter rollout, replacing ElasticSearch across the ServiceNow ITOM AIOPs customer base. You will manage a team of experienced engineers who are passionate about high-performance systems and value autonomy and speed. This role requires someone who can balance the agility of a startup environment with the operational rigor of an enterprise platform. What you get to do in this role:
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 6–8+ years of software engineering experience, including 3–5 years in a remote management role with senior/staff engineers
- Strong technical background in distributed systems or databases and modern software development practices
- Experience managing in both startup and enterprise environments, able to establish structure without bureaucracy
- Excellent communication, leadership, and stakeholder management skills across remote and cross-functional contexts
Nice To Haves
- Experience with Rust, Go, or systems programming languages
Responsibilities
- Lead and develop a team of senior engineers working on distributed systems
- Manage and mentor remote engineers, fostering growth and career development
- Promote a culture of collaboration, innovation, and continuous improvement
- Drive engineering delivery, navigating organizational processes while maintaining team velocity
- Build team culture that values both quality and speed
- Remove blockers and enable the team to do their best work
- Work cross-functionally with partner teams across the globe
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
