Manager, Software Engineering Management

ServiceNow•Santa Clara, CA

1d•Hybrid

About The Position

As the Manager of Software Engineering, you will lead the Software Asset Management (SAM) team within IT Asset Management (ITAM) supporting a product that helps enterprise organizations manage software licenses, optimize costs, and stay compliant at scale. This hands-on leadership role will set technical direction, driving execution of key initiatives such as license compliance and optimization, telemetry improvements, and innovative features like machine learning for contract analysis and AI-driven customer experiences. You will oversee engineering operations, ensure product quality and scalability, and foster collaboration across global teams, including close partnership with the IDC team to deliver 24x7 customer support. As a Manager, Software Engineering Management, you will set technical direction and serve as a thought partner to your engineers and product counterparts, staying close enough to the work to make sound technical judgments and unblock your team when it matters. You will lead a team as a people manager, investing in their growth deliberately, raising the performance bar with intention rather than simply maintaining it, and consistently creating space for innovation alongside a fast-moving technical growth.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s impact on engineering practices.
Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
5+ years of experience as a technical lead for technical teams
Strong background in modern software engineering practices and technologies relevant to large-scale enterprise products.
Advanced coding skills with fluency in one or more relevant programming languages (Java, C++, Ruby, Shell, JavaScript, or similar).
Experience with open source tools, automation frameworks, and agile development environments.
Proven ability to design and implement effective testing strategies, including automation and performance testing.
Strong problem-solving, analytical, and communication skills with the ability to mentor and grow high-performing teams.
Experience in managing cross-functional teams with combined engineering and quality responsibilities.

Responsibilities

Manage product development activities and oversee end-to-end engineering deliverables.
Manage and build a team of engineers by identifying individual strengths, providing career development, and proactively elevating engineers.
Work with product management, design, support, quality, and other dev teams to create high-quality solutions.
Manage daily activities and lead monthly release cycles with product management, providing technical feedback to maintain delivery velocity, ensuring engineering excellence and code quality..
Drive continuous improvement and innovation initiatives by identifying proof-of concept opportunities, integrating AI-enabled engineering workflows, including designing testing strategies, driving test automation to enhance reliability, performance, and scalability of products and services.
Solve ambiguous problems and fast-changing priorities by providing clear direction to the team by fostering collaboration and applying structured decision-making.
Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering and quality team.
Partner with cross-functional teams and stakeholders to align priorities, communicate issues, and utilize best practices.
Partner with the India engineering team to coordinate across time zones, deliver continuous 24X7 product support, and maintain alignment between US and India-based engineering workflows.
Evaluate technical feasibility of product requirements, contribute to design discussions, and support the team by leading demos and providing hands-on guidance.