Manager, Software Engineering Management

ServiceNow • Kirkland, WA

99d • $163,600 - $286,300

About The Position

ServiceNow is seeking a highly motivated Software Engineering Manager to join our Engineering team. This role will focus on Instance automation and managing a team of talented software engineers working on ServiceNow platform and tools. The team will develop solutions using workflows, orchestration and developer tools within ServiceNow and Public Cloud environments.

Requirements

• Experience in professional software development, preferably in the Cloud Infrastructure Environment, such as Azure, AWS or GCP.
• Experience in building a talented team of software engineers.
• Hands-on experience in a SRE or DevOps role or collaborating closely with SRE/DevOps teams.
• Experience with supporting troubleshooting efforts of difficult production issues e.g. memory leaks, network problems, intermittent failures, etc. across the stack.
• Strong foundation in distributed systems with demonstrated experience in designing and architecting systems.
• Excellent technical design, problem-solving, testing, debugging skills and an aptitude for learning new technologies quickly.
• Ability to think quickly and apply innovative ideas to solve complex and ambiguous problems.
• Familiarity with testing strategies and common industry tools used to ensure quality in scalable, resilient distributed systems.
• Ability to work in a collaborative team environment, mentor junior staff, and develop pragmatic solutions in a fast-paced environment.
• Skilled at managing customer requirements and expectations.
• Ability to hire top talent and build a productive team.
• Able to articulate broad concepts and use those concepts to understand and develop solutions for problems.

Nice To Haves

• Experience developing applications on the ServiceNow Platform.
• Experience working in a customer-focused environment.
• Excellent verbal and written communication skills.
• Hands-on experience with orchestration and automation of processes in cloud-scale environments.

Responsibilities

• Plan and execute projects according to organization priorities, considering context, risks, and desired outcomes.
• Engage with your development team to support their day-to-day activities.
• Actively contribute to your team's project and conduct design review, code reviews and debugging.
• Interact and collaborate with other members of the infrastructure organization and the ServiceNow platform development teams.
• Lead a group of engineers in the Cloud Platform group.
• Mentor, grow and develop engineers.

Benefits

• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services