Manager, Software Development

Trupanion • Seattle, WA

1d • $155,000 - $160,000 • Hybrid

About The Position

We are seeking a highly hands-on Software Engineering Manager to lead teams building and operating mission-critical systems. This role is for a leader who is deeply technical, personally engaged in code and architecture, and accountable for production outcomes. You will actively troubleshoot live issues, lead incident resolution, and ensure the team consistently delivers reliable, high-quality software while continuously raising the performance bar. This is not a purely managerial role. Success requires strong technical judgment, direct involvement in engineering work, the ability to attract and retain top-tier engineering talent, and the capability to operate effectively across diverse teams with competing priorities and directives. US – Seattle only: This position is open to candidates in the Seattle, WA area. You will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week .

Requirements

• 3+ years working as a Software Development Tech Lead or Software Development Manager
• Bachelor’s degree preferred, ideally in Computer Science or other technical discipline.
• Proven experience as a Software Engineering Lead or Manager with significant hands-on technical involvement.
• Deep, practical experience building and operating production systems using .NET, C#, and Azure.
• Experience leading a team of in-house and remote developers across different time zones
• Demonstrated ability to personally troubleshoot and resolve complex production issues.
• Strong system design and architectural skills.
• Proven ability to recruit, hire, and retain high-performing engineers.
• Experience working across multiple teams with differing goals and constraints.
• Exceptional ability to communicate complex technical and business concepts clearly.
• Comfort with direct performance management, including difficult conversations and termination decisions.
• Ability to collaborate effectively with the business analysts, program managers, business leaders, and SMEs to ensure solutions meet business needs
• Proficient with the Agile methodology

Nice To Haves

• Experience in the insurance industry or other regulated, mission-critical domains (bonus, not required).
• Experience operating high-availability systems and on-call rotations in Azure-based environments.

Responsibilities

• Hands-On Technical Leadership
• Production Ownership & Incident Management
• Execution & Delivery
• Best Practices, Standards and Compliance
• Cross-Team Leadership & Synthesis
• Talent Leadership: Hiring, Retention, Performance, Mentorship
• Communication & Executive Engagement

Benefits

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees