Manager - Software Audit, Rationalization, Compliance

Gap Inc. • San Francisco, CA

1d

About The Position

About the Role In this role, you will enable adoption and sustainability of Software Asset Management (SAM) capabilities across the enterprise, supporting continuity and compliance of software usage and licensing. You will help safeguard GapTech and the broader business from financial, operational, and reputational risks associated with software non-compliance by ensuring accurate visibility into software entitlements and consumption. You will minimize risk and business disruption by proactively managing software license utilization, guiding teams on compliant use of software products, and communicating remediation paths when exceptions arise.

Requirements

• Bachelor’s degree in Information Technology, Business, or a related field (or equivalent work experience).
• 5+ years of experience in Software Asset Management, IT Asset Management, or IT Procurement, with a focus on software license compliance (or equivalent work experience)
• Strong understanding of software licensing models (perpetual, subscription, SaaS, user- based, processor-based, etc.) across major publishers such as Microsoft, Adobe, IBM, Oracle, and others.
• Experience with SAM and discovery tools such as Flexera, ServiceNow SAM, or other enterprise license management platforms.
• Proven ability to analyze entitlement and consumption data and translate findings into actionable compliance insights.
• Familiarity with SaaS management and usage analytics tools for subscription tracking and optimization.
• Demonstrated ability to collaborate cross-functionally across IT, Procurement, Legal, and Finance to address compliance and risk.

Responsibilities

• Leverage SAM tools and data sources (e.g., Flexera, SaaS management platforms, vendor portals) to analyze entitlement vs. consumption across both packaged and SaaS software, ensuring licensing compliance and cost optimization.
• Collaborate with software product owners to define, implement, and continuously improve point-of-installation validation processes that enforce compliance before deployment.
• Proactively monitor and manage installations of packaged software in partnership with IT Operations and Product teams to avoid over-consumption and mitigate audit exposure.
• Integrate SaaS subscription tracking and governance to prevent over-assignment or underutilization of licenses, reducing the likelihood of true-up or unplanned renewal costs.
• Partner closely with the SAM Senior Manager to evaluate and prioritize compliance and risk exposure using a defined risk-versus-impact framework.
• Ensure contract, entitlement, and procurement data in SAM systems are accurate, complete, and current to support trustworthy compliance reporting and vendor negotiations.
• Coordinate and support software license audits and reviews, providing accurate data, maintaining documentation of entitlements, and managing audit response processes.
• Collaborate cross-functionally with Procurement, Finance, Legal, and Product teams to establish and enforce license compliance controls and to inform future sourcing decisions.
• Identify optimization opportunities through research, data analysis, and trend monitoring, driving continuous improvement in SAM processes and tool utilization.
• Deliver clear communication and reporting on compliance posture, trends, and risks to leadership, promoting transparency and accountability across the software lifecycle.
• Ensure quality of compliance services and guidance, balancing risk mitigation, operational continuity, and cost-effectiveness in meeting business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager