Manager, Software Applications Specialist

Motorola Solutions

About The Position

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security. The Command Center Software (CCSW) organization specializes in performing software and hardware delivery. The Command Center Software (CCSW) Platform Migration organization focus is on minimizing the customer's downtime during software upgrades in order to optimize their maintenance experience during the moments that matter. The Software Application Specialist Manager will manage a team of Software Application Specialists that manage the deployment processes of Motorola’s public safety and command center software suite within complex software ecosystems for public safety agencies. This role requires a strong blend of leadership, resource planning, technical expertise, and project management skills to ensure seamless integration and optimal performance of the software applications. RSM has further responsibility of working directly with the ESI Lab leadership to ensure upgrade migration paths are thoroughly tested with procedures for deployment tested. In addition they will be responsible for collaborating with team members ensuring all product lifecycle is communicated in a timely manner for efficient delivery while working with the CCSW Contracts team to understand Motorola Solutions contractual responsibilities.

Requirements

5+ years experience in one of the following: Public Safety, Business Analysis, Field Service, CAD- Computer Aided Dispatch, Record Management Systems, and Jail Applications.
Must be able to obtain background clearance as required by government customer.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.
Travel Requirements 25-50%

Nice To Haves

Preferred Bachelor’s degree in Information Technology, Project Management, Engineering or related field or 5 years of experience in a public safety Information technology field.
Must be a self-motivated team player able to work effectively with general guidance toward objectives.

Responsibilities

Information Gathering and Discovery: Ensure your team is leading the efforts to conduct operational assessments, business process reviews, and other discovery events to gain a comprehensive understanding of the customer’s current business processes within Public Safety agencies. This includes interviewing subject matter experts and creating detailed documentation of findings.
Analytical Evaluation and Recommendations: Evaluate existing business processes to identify opportunities for improvement. Provide tailored recommendations regarding the configuration and application of Motorola’s mission-critical software solutions to address identified needs and optimize operational efficiency.
Business Process Reengineering: Facilitate business process reengineering initiatives by analyzing workflows and recommending innovative changes. Lead workshops and discussions to collaboratively develop new processes that align with organizational objectives.
Training Development and Orientation: Design, develop, and deliver training curriculum, learning aids, and other instructional materials to ensure end-user engagement and buy-in for new software implementations. Guide customers through training sessions to enhance user competency and confidence.
User Acceptance Testing (UAT) Facilitation: Ensure your team is defining, coordinating, and leading User Acceptance Testing processes, ensuring that customer requirements are met and documenting results against the project’s Functional Requirements Matrix. Measure outcomes to gauge project success and areas for improvement.
Internal Liaison and Collaboration: Act as a liaison between technical resources, engineers, and project managers, managers, to communicate customer needs effectively. Collaborate with internal teams to adapt Motorola’s highly configurable Commercial Off the Shelf (COTS) software to meet specific client use cases.
Collaboration: Partner with Program Leaders throughout the project lifecycle, from inception to conclusion, to ensure timely delivery of software solutions while adhering to scope and budget constraints.
Stakeholder Communication: Present analysis results and project updates to stakeholders, developing clear and informative presentations that support effective decision-making and facilitate project buy-in from customer leadership.
Responsible for the delivery of the Command Center Software (CCSW) HW/SW Platform migration tasks per our customer’s contract. The manager is accountable for the implementation, sustainment, and management of Command Center Software P1 delivery of our maintenance contracts. Success is measured in terms of organizing and planning tasks per our customer contracts, on schedule delivery of those upgrade tasks, customer satisfaction, and collaborating on establishing processes and procedures around continuously maintaining our customers.
Responsible for overseeing and providing support for the implementation of CCSW HW/SW Platform migration projects and will act and be recognized as the leader / focal point for all aspects of their teams assigned project(s). Further responsible for ensuring their team is delivering the contractual scope, on schedule and within budget, while maintaining customer satisfaction.